Yvette Schneider
General Manager
Chermside,QLD
Summary
Strategic and commercially focused General Manager with over 30 years of leadership experience across banking and transport sectors. Adept at driving operational transformation, improving financial performance, and delivering sustainable growth in complex, regulated industries. Proven expertise in leading large teams, managing multi-million-dollar budgets, and executing strategic initiatives that enhance customer outcomes and commercial results.
Overview
11
11
years of professional experience
Work History
State Transport Manager, QLD
Swissport Australia / Carbridge
05.2023 - Current
- Lead Transport Services Division including landside/airside bussing, terminal facilitation, and trolley services, overseeing 160+ employees and 8 Duty Managers.
- Achieved revenue growth from $9.5M (2023) to $15M (2025), with BNE contributing 40% of national NP while representing only 25% of revenue.
- Successfully retained 8-year Airport Bussing Services contract and led national tender projects for SYD and PER in 2025.
- Introduced national KPI monitoring tools and implemented operational frameworks that improved efficiency and accountability.
- Built strong stakeholder relationships with BAC, resulting in enhanced contract performance and business expansion.
- Strengthened team morale and improved safety outcomes through targeted training and communication improvements.
- Completed independent audit achieving ISO 9001 Safety Accreditation renewal.
National Manager – Transport Services
Swissport Australia / Carbridge
08.2023 - 01.2024
- Oversaw operations across BNE and SYD ports, managing a team of 500+ staff and a fleet of 80 buses.
- Led negotiations for a major airline national contract, collaborating with Swissport C-Suite and legal teams.
- Identified and recouped $1.5M in under-billed revenue through a national audit and financial review.
- Supported national budgeting and forecasting across all major ports (BNE, SYD, MEL, ADL, PER).
- Spearheaded fleet renewal strategy, aligning procurement with operational requirements.
- Secondment
Manager – Passenger Facilitation
Swissport Australia / Carbridge
12.2022 - 05.2023
- Scaled new Passenger Facilitation Team at BNE from 13 to 50 agents within three months under a new Terminal Support Services contract.
- Responsible for recruitment, onboarding, and delivery of high-quality customer outcomes in partnership with BAC.
Private Bank Client Manager
National Australia Bank (NAB)
07.2020 - 12.2022
- Managed a portfolio of 80 high-net-worth clients, delivering tailored financial strategies.
- Achieved annual gross sales of $25M–$35M, meeting revenue growth targets of 5–10%.
- Maintained a high NPS of 9, reflecting excellent client satisfaction.
Risk Executive
Commonwealth Bank
12.2018 - 07.2020
- Held $20M unsecured lending authority, working with Relationship Managers to structure optimal debt solutions.
- Provided mentoring and coaching to analysts, enhancing team capability in credit structuring.
Senior Relationship Manager, Education
Westpac
01.2017 - 12.2017
- Managed financial services for a portfolio of private schools in SE QLD.
- Delivered tailored lending and fee solutions to support strategic goals of educational institutions.
Various Senior Roles
ANZ
05.2014 - 01.2017
- District Manager, Retail – Brisbane South
- Oct 2015 – Jan 2017 - Led 10 retail branches with 100+ staff, aligning local execution with national strategy.
- Delivered improved branch performance through cultural transformation and customer experience enhancements.
- State Director, Lending Services QLD/NT
- Mar 2015 – May 2015 - Partnered with relationship managers to support customers in distress while protecting bank assets.
- Built stronger ties with frontline staff to identify early intervention opportunities.
State Manager, Quality Assurance – Corporate Banking QLD
ANZ
05.2014 - 11.2015
- Oversaw funding proposals for a $2.5B lending portfolio across 80 corporate clients.
- Introduced templates, workflows, and coaching programs to improve financial analysis quality.
Education
Bachelor of Business - Accounting and Finance
University of Technology Sydney
01.2005
Skills
- P&L Responsibility & Budget Management
- Strategic Business Development & Growth
- Contract Negotiation & Client Relations
- Operational Excellence & KPI Execution
- Team Leadership & Cultural Transformation
- Financial Analysis & Risk Management
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursTimeline
National Manager – Transport Services
Swissport Australia / Carbridge
08.2023 - 01.2024
State Transport Manager, QLD
Swissport Australia / Carbridge
05.2023 - Current
Manager – Passenger Facilitation
Swissport Australia / Carbridge
12.2022 - 05.2023
Private Bank Client Manager
National Australia Bank (NAB)
07.2020 - 12.2022
Risk Executive
Commonwealth Bank
12.2018 - 07.2020
Senior Relationship Manager, Education
Westpac
01.2017 - 12.2017
Various Senior Roles
ANZ
05.2014 - 01.2017
State Manager, Quality Assurance – Corporate Banking QLD
ANZ
05.2014 - 11.2015
Bachelor of Business - Accounting and Finance
University of Technology Sydney
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