TE-PAEA KAPEA
Strathpine
Summary
Experienced customer service professional with over 10 years of experience providing exceptional support in fast-paced environments. Skilled at handling customer inquiries, resolving issues, and ensuring a seamless experience across various communication channels.
Skilled in problem-solving, conflict resolution, and managing multiple priorities while maintaining a positive, empathetic and rapport building approach.
Overview
9
9
years of professional experience
Work History
Call Center Consultant
Nitel
10.2024 - Current
- Addressing client or customer questions or issues that require immediate attention.
- Assisting with technical issues, troubleshooting, or guiding customers through problem-solving processes.
- Responding to urgent situations, such as system outages, service disruptions, or critical incidents that need resolution.
- Identifying and resolving problems within a specified time frame, including escalating complex issues to relevant teams if necessary.
- Logging all calls and incidents accurately in a system to ensure follow-up actions can be taken.
- Ensuring that any unresolved issues are addressed during the next business day, and that clients are updated on their cases.
- Offering advice, solutions, or suggestions based on the situation, whether related to business practices, technical systems, or products.
- Maintaining professionalism and focus on client needs, ensuring that issues are resolved in a way that aligns with company standards.
- Manage after-hours billing, such as processing emergency transactions, walk in transactions, after hours online bookings and all other payment-related queries.
Pharmacy Assistant
My Chemist
10.2023 - 09.2024
- Contributed to increased sales by offering expert advice on products.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Assistant Manager (Night Shift)
Coles Express Service Station
01.2019 - 02.2021
- Provide great customer service
- Worked independently (Nightshift)
- Assisted my Site Manger with business growth & improvement
- Console operation
- Store cleaning, presentation & stock management
- Merchandising & stock rotation
- Health & Safety
- Help with team member coaching & training.
Assistant Manager
Hogs Breath Cafe
01.2016 - 01.2020
- Built great rapport with all my customers
- Handled customer enquiries & complaints
- Staff rosters
- Setting targets & meeting them
- Ensuring compliance with licensing, hygiene, health & safety
- Weekly stock take & invoicing (accounts payable)
- Administrative tasks (ordering supplies)
- Overseeing restaurant staff performance, ensuring quality dining
- Coordinate operation of the restaurant during scheduled shifts
- Opening and closing of restaurant.
Education
Pharmacy And Pharmacist Only Medicines (S2/S3) - Pharmacy
Pharmaceutical Society of Australia (PSA)
Certificate in Medical Administration BAG202, Medical Terminology, Medical Transcription, Computer Skills for the Workplace -
LEARNING CLOUD
ONLINE, NEWZEALANDCertificate lll Hospitality SIT30713 -
CTM TRAINING SOLUTIONS
BRISBANE, AUSTRALIAMARIAN COLLEGE
CHRISTCHURCH, NEW ZEALAND01.2009
Skills
- Computer Literate
- Documents in Word
- Spreadsheets in Excel
- Databases in Access
- Emails in Outlook
- Management Skills
- Ability to organise, prioritise & work under pressure
- Problem solving & complaints resolution
- Work unsupervised & in a team environment
- Excellent customer service
- Reliable & Honest
- Precise eye for detail
Additional Information
Date of Birth: 06/12/1992
References
Multiple References Available Upon Request
Timeline
Call Center Consultant
Nitel
10.2024 - Current
Pharmacy Assistant
My Chemist
10.2023 - 09.2024
Assistant Manager (Night Shift)
Coles Express Service Station
01.2019 - 02.2021
Assistant Manager
Hogs Breath Cafe
01.2016 - 01.2020
Pharmacy And Pharmacist Only Medicines (S2/S3) - Pharmacy
Pharmaceutical Society of Australia (PSA)
Certificate in Medical Administration BAG202, Medical Terminology, Medical Transcription, Computer Skills for the Workplace -
LEARNING CLOUD
Certificate lll Hospitality SIT30713 -
CTM TRAINING SOLUTIONS
MARIAN COLLEGE
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