Teagrah Farrugia

Work History

Neilson Financial Services

03.2025 - 06.2025

Developed persuasive sales techniques to enhance customer engagement and drive product adoption.
Utilized CRM software to manage client information and track sales performance effectively.
Collaborated with team members to refine sales scripts, improving overall call effectiveness.
Analyzed customer feedback to identify trends, leading to adjustments in sales strategies and approaches.
Implemented follow-up procedures that increased customer retention rates through personalized outreach.
Strengthened customer loyalty through empathetic listening and understanding individual requirements.
Set up appointments with interested customers according to schedule availability.
inbound and outbound calls
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Negotiated pricing and payment terms with customers when possible to close deals.
Explained product prices and packages as well as answered questions and addressed concerns of customers.

ASICS Outlet Store

12.2024 - 02.2025

was a Christmas postilion
Operated pallet jacks to efficiently transport goods within warehouse.
Conducted inventory checks, ensuring accurate stock levels and minimizing discrepancies.
Maintained cleanliness and organization of work areas to promote safety compliance.
Collaborated with team members to enhance workflow and meet shipping deadlines.
Streamlined order picking processes, improving overall efficiency in fulfillment tasks.

Symbion

06.2024 - 11.2024

Hungry Jack's

01.2023 - 04.2024

During my time at Hungry Jack's January 2023 - April 2024, I focused primarily on customer service and problem-solving, which significantly enhanced my communication skills and confidence in engaging with others. The role required strong multitasking abilities, often managing up to four tasks simultaneously in a fast-paced environment. Had a opportunity to becoming a manger.

Leaf Cafe and CO

03.2022 - 06.2023

I worked at Leaf Cafe and CO from March 2022 to June 2023, during which I successfully balanced two jobs. My primary responsibilities included barista duties and providing exceptional customer service. I gained extensive experience preparing a wide variety of coffee beverages and began developing skills in barista coffee art. Following this role, I transitioned to a position at Hungry Jack's to further broaden my experience.
I have valuable experience as a waitress, where I honed my skills in providing exceptional customer service in a fast-paced environment. My responsibilities included taking orders accurately, managing multiple tables efficiently, and ensuring a positive dining experience for all guests. I developed strong communication, multitasking, and problem-solving abilities while maintaining a friendly and professional demeanor.