Teah Asling Hough
Summary
Experienced in hospitality and customer service industries. Outgoing individual with strong communication and interpersonal skills. Honed time management abilities and thrives in high-pressure situations. Dedicated team player who understands the importance of collaboration and contributes to a positive work environment. Known for excellent customer service skills and quick learning capabilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Responsible Service of Alcohol
05.2018 - Current
- Casino Licence, VCGLR
Mystery Shopper
Creative Activation
02.2020 - 11.2022
- Provided excellent feedback and comprehensive reports about the shopping experience to enhance the quality of customer service offered
- Able to pay great attention to detail
- Made recommendations to solve concerns and improve customer service
- Examine merchandise to ensure pricing and displays are correct and functioning as intended
Customer Service Attendant
Crown Melbourne
05.2018 - 10.2019
- Responded to pages and solved patron concerns in a positive manner
- Followed internal policies regarding special guests
- Operated at the front desk and call centre, communicating information clearly and concisely
- Thrived in high pressure environments, managing a high volume of patron inquiries
Barista
Ferguson Plarre
02.2017 - 03.2018
- Took coffee, food and other beverages orders and entered them into a point-of-sale system
- Handled cash and balanced a cash float
- Kept stations stocked, kept the cafe and backroom clean and tidy at all times
- Made coffee and other beverages and prepared food products
- Provided a pleasant and positive customer service experience
- Attained level 2 barista licence
Education
High School Diploma -
Marymede Catholic College
South Morang01-2016
Skills
- Customer service
- Leadership
- Proficient time management
- Dedicated team player
- Efficiency in high pressure situations
- Communication skills
Certification
- Responsible Service of Alcohol, 05/01/18, Present
- Casino Licence, VCGLR, 05/01/18, Present
Timeline
Mystery Shopper
Creative Activation
02.2020 - 11.2022
Responsible Service of Alcohol
05.2018 - Current
Customer Service Attendant
Crown Melbourne
05.2018 - 10.2019
Barista
Ferguson Plarre
02.2017 - 03.2018
High School Diploma -
Marymede Catholic College
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