Teah McLeish
Ngunnawal
Summary
Dynamic professional with a proven track record of delivering exceptional customer service and efficiently managing large workloads. Skilled in Microsoft Office Suite with the ability to learn new systems quickly. Excelled in roles requiring collaboration and independent work, significantly enhancing client engagement and operational efficiency.
Overview
5
5
years of professional experience
Work History
Intake and Engagement Officer
OneLink
05.2024 - 11.2024
- Being the first point of contact for people who contact OneLink by phone, in person and via email
- Conducting thorough intake assessments and providing an empathetic response to those who contact the service, collaborating with them to articulate their current situation and identify their presenting needs
- Identifying clients who need a crisis response and escalate them, as necessary
- Providing callers with a basic suite of information/responses regarding OneLink services
- Documenting all client contact in the designated client management system
- Applying National Principles for Child Safe Organizations, as applicable for the role
- Providing a trauma informed service
ASO3, Remote Suites and Registry Officer
ACT Courts and Tribunal
06.2023 - 02.2024
- Collecting and processing documentation in accordance with legislation and practice directions relevant to the ACT Courts
- Managing email inboxes and actioning requests for clients
- Providing accurate information to clients and relevant agencies, regarding court practices and procedures
- Managing confidential material with discretion and sensitivity
- Providing services to vulnerable, distressed and heightened clients
- Liaising with court staff, legal practitioners, government agencies and members of the public regarding general enquiries and requests
- Developing and maintaining effective relationships with, as well as engaging, collaborating and negotiating with a wide range of stakeholders
Operations Agent
DHL
01.2023 - 06.2023
- Company Overview: Department of Foreign Affairs and Trade
- Processing inbound and outbound freight to ensure it meets deadlines
- Upholding the company's outstanding KPIs
- Servicing clients in person, over the phone and by email
- Conducting computer-based administrative tasks
- Practising strict security and safety measures daily, such as safe manual handling
- Safely operating a wide variety of equipment such as pallet jacks and X-ray machines
- Undertaking all regular training and development courses
- Department of Foreign Affairs and Trade
Team Member
Supercheap Auto Gungahlin
06.2022 - 01.2023
Sales representative
Tanau & Associates
03.2022 - 05.2022
Cashier
IGA Nicholls
05.2020 - 03.2022
- Being the first point of contact for people who contact OneLink by phone, in person and via email
- Conducting thorough intake assessments and providing an empathetic response to those who contact the service, collaborating with them to articulate their current situation and identify their presenting needs
- Identifying clients who need a crisis response and escalate them, as necessary
- Providing callers with a basic suite of information/responses regarding OneLink services
- Documenting all client contact in the designated client management system
- Applying National Principles for Child Safe Organizations, as applicable for the role
- Providing a trauma informed service
Education
Year 12 -
Gungahlin College
2021
Year 10 -
Amaroo school
2019
Skills
- Efficiency in operating POS systems and computers
- Well versed in Microsoft and Google work tools
- High written and verbal communication skills
- Attention to detail
- Ability to effectively prioritise and manage large workloads under pressure
- Exceptional customer service
- Ability to work collaboratively and independently
References
Professional references available upon request.
Timeline
Intake and Engagement Officer
OneLink
05.2024 - 11.2024
ASO3, Remote Suites and Registry Officer
ACT Courts and Tribunal
06.2023 - 02.2024
Operations Agent
DHL
01.2023 - 06.2023
Team Member
Supercheap Auto Gungahlin
06.2022 - 01.2023
Sales representative
Tanau & Associates
03.2022 - 05.2022
Cashier
IGA Nicholls
05.2020 - 03.2022
Year 12 -
Gungahlin College
Year 10 -
Amaroo school
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