Shane Bovero
CABOOLTURE SOUTH,QLD
Summary
Experienced in NDIS service delivery, with a focus on effective intake management, SIL operations, rostering and frontline team management. Strong background in compliance documentation and participant support, enhancing relationships with clients, families, and external stakeholders to drive successful service outcomes.
Overview
37
37
years of professional experience
Work History
Intake Officer / Client Engagement Officer / Roster Officer
Value Care
11.2024 - Current
- Led intake processes, facilitating client meetings, onboarding, documentation, and service agreements to enhance client engagement.
- Build strong relationships with participants, families, Support Coordinators and external stakeholders.
- Supported operational decision-making through comprehensive reporting, risk identification, and workflow coordination to streamline processes.
- Managed complex rostering across SIL and community supports, ensuring compliance with SCHADS standards and improving service delivery.
- Maintain CRM accuracy, compliance documentation and participant records.
Disability Support Worker
Independent & Spectrum Organization
02.2017 - Current
- Assisted clients with complex behaviours and communication needs in high-risk situations to ensure safety and stability.
- Coordinated with families, clinicians and support teams to facilitate achievement of participant goals.
- Provided person-centred support in SIL, respite and community environments to enhance client well-being.
- Maintained detailed documentation, incident reports and compliance records.
Career Coach
Possability
06.2024 - 11.2024
- Facilitated school leavers' capacity building, fostering independence and enhancing employment readiness.
- Created tailored plans aligning with NDIS goals and specific participant needs to optimize support.
- Partnered with multidisciplinary teams to maintain seamless continuity of support for participants.
Trainer / Assessor
DP Training Consultancy
08.2023 - 05.2024
- Delivered accredited training in community services and disability support, fostering skill development and learner confidence.
- Assessed competency and maintained compliance documentation to ensure regulatory standards, supporting learner progression.
- Enhanced communication and coaching skills in group settings, improving learner engagement and understanding.
Security Officer
Access Group Solutions
02.2018 - 10.2019
- Coordinated safety protocols and incident response across multiple sites, enhancing overall security readiness.
- Developed situational awareness and risk management strategies, improving response effectiveness in high-stress situations.
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular inspections of buildings and grounds for potential hazards.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
Maintenance Fitter / Relief Supervisor – Mining Operations
BMA & Various QLD Mining Employers
01.1990 - 01.2017
- Managed breakdown response and equipment allocation to maintain operational continuity.
- Supervised crews and coordinated workflows to ensure safety in high-risk environments.
- Cultivated leadership, communication, and compliance discipline applicable to NDIS operational management.
Education
Diploma of Community Services - CHC52015
Certificate IV in Training & Assessment - TAE40116
First Aid & CPR - HLTAID011/010/009
Skills
- Intake meetings and onboarding
- Service agreement preparation
- Support plan development
- Participant management
- Compliance with SCHADS Award
- Knowledge of NDIS Act
- Operations management
- Staff performance monitoring
- Operational risk management
- Pricing arrangements and standards
- Audit-ready documentation
- Roster coordination
- CRM systems expertise
- Stakeholder engagement and reporting
- Workflow coordination and collaboration
- Task prioritization and multitasking
- Reliability and teamwork
- Adaptability in tasks
- Performance strategies
- Leadership and management
- Coaching and mentoring
- Team building and recruitment insights
- Workforce analysis
- Problem-solving techniques and communication skills
Industry Requirements
- NDIS Worker Screening (Yellow Card)
- Working with Children Check (Blue Card)
- Unrestricted driver’s licence
- Current First Aid & CPR
References
- Kerri-Ann Haidley, Intake Officer (former) – Value Care, 0433 773 308
- Melissa Heuving, Manager – Support Services – Spectrum Organization, 0421 659 535
Timeline
Intake Officer / Client Engagement Officer / Roster Officer
Value Care
11.2024 - Current
Career Coach
Possability
06.2024 - 11.2024
Trainer / Assessor
DP Training Consultancy
08.2023 - 05.2024
Security Officer
Access Group Solutions
02.2018 - 10.2019
Disability Support Worker
Independent & Spectrum Organization
02.2017 - Current
Maintenance Fitter / Relief Supervisor – Mining Operations
BMA & Various QLD Mining Employers
01.1990 - 01.2017