Teah Phu
Melbourne,VIC
Summary
I have completed my Certificate in Psychology, Youth Counselling, and Mental Health with Careers Academy. Currently, I am applying my dedication and exceptional assistance skills as a Receptionist at Aitken College. This role involves efficiently collecting and relaying messages to facilitate office communication, all while maintaining positive and strong relationship-building abilities.
I am seeking an alternative working environment that can offer me the opportunity to learn new skills and further grow my working experience in the field I have studied. I aspire to work in a setting that can provide me with insights in an environment that supports people of all ages, which is my area of interest. I am enthusiastic and also eager to contribute to the team's success through my hard work and dedication. I am always ready to take on added responsibilities to meet team goals, and I possess excellent communication and thinking skills to support this.
Overview
7
7
years of professional experience
Work History
Receptionist
Aitken College
02.2024 - Current
- Increased office organisation
- Assisted in maintaining accurate student records by updating the database system regularly.
- Contributed to a welcoming environment with a professional demeanor and excellent visitor service skills.
- Maximised time efficiency by prioritising tasks according to urgency and importance for both short-and long-term goals.
- Enhanced parent-teacher communication by efficiently managing phone calls and email inquiries.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Answered phone calls promptly and directed incoming calls to the correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Mail Officer
Australia Post
10.2021 - 12.2023
- Collaborated with team members to maintain a well-organised work environment for optimal productivity.
- Managed high-volume periods effectively by prioritising tasks appropriately and working efficiently under pressure.
- Provided support during peak mailing seasons ensuring that deadlines were met consistently.
- Loaded letters onto processing equipment, removed non-processable letters, and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
Barista
Bubble Cup
07.2017 - 05.2018
- Maintained a clean and organised workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
Advanced Diploma - Psychology
Career Academy
Melbourne, VIC08.2024
Advanced Diploma - Mental Health Counseling
Career Academy
Melbourne, VIC08.2024
Advanced Diploma - Youth Counselling
Career Academy
Melbourne, VIC08.2024
High School Diploma -
Caroline Chisholm Catholic College
Braybrook, VIC10.2019
Skills
- Organisation skills
- Time Management
- Telephone skills
- Data Entry
- Excellent verbal and written communication
- Data inputting
- Mail handling
- Professional demeanor
- Office Administration
- Active listening
- Multitasking abilities
- Problem solving skills
Certificates/Licenses
First Aid Certificate
Anaphylaxis E-training
Valid Working with children's check
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Receptionist
Aitken College
02.2024 - Current
Mail Officer
Australia Post
10.2021 - 12.2023
Barista
Bubble Cup
07.2017 - 05.2018
Advanced Diploma - Psychology
Career Academy
Advanced Diploma - Mental Health Counseling
Career Academy
Advanced Diploma - Youth Counselling
Career Academy
High School Diploma -
Caroline Chisholm Catholic College
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