Teahna Gore

Specimen reception/ Supervisor

• Supervise daily operations of the pathology reception team, ensuring efficient workflow and high-quality service delivery.
• Register patient blood samples accurately and prepare them for analysis, including centrifuging and plasma separation in accordance with safety protocols.
• Manage and support staff, providing guidance, delegating tasks, and addressing errors to maintain smooth operations.
• Liaise with doctors and nurses to resolve pathology-related queries and rectify specimen or data discrepancies.
• Maintain compliance with infection control, WHS policies, and confidentiality standards while handling specimens and patient information.
• Contribute to continuous improvement of processes and staff training to enhance efficiency and accuracy within the department.

Cafe staff/ ticket Sales

• Manage cash handling and ticket sales during busy bingo sessions with speed and accuracy.
• Handle large volumes of money and calculate prize payouts promptly and correctly.
• Verify winners, distribute prizes, and maintain a friendly and professional attitude under pressure.
• Provide excellent customer service, ensuring a positive experience for patrons in a fast-paced environment.

- Customer Service: Gained extensive experience providing high-quality service and ensuring customer satisfaction

- Effective Communication: Developed strong verbal communication skills, ensuring clear interaction with customers, team members, and

management.

- Team Collaboration: Worked closely with colleagues in a fast-paced

environment, fostering teamwork and problem-solving.

- Time Management: Managed multiple tasks efficiently, including taking orders, serving food, and ensuring timely delivery to customers.