Tedy Saputra Widjaja
Application Support Analyst
Summary
Application Support Analyst with over 15 years of experience in business system support, database analysis, and technical troubleshooting. Proven expertise in SQL queries, system issue resolution, and cross-functional collaboration. Demonstrated success in supporting enterprise applications, resolving complex data issues, and working with integrated business systems. Strong background in stakeholder communication, process improvement, and technical documentation.
Overview
16
16
years of professional experience
Work History
Data Entry Officer
Greater Western Water
09.2024 - Current
- Work with integrated billing systems to resolve complex scenarios involving multiple system integrations
- Apply systematic approach to data verification and problem resolution across various business processes
- Developed technical workarounds to support successful implementation of new billing system
- Created comprehensive documentation that reduced training time for new hires by approximately 30%
- Improved data validation processes through pattern identification and process refinement
Application Support Analyst (Product Specialist)
Dye and Durham Australia
12.2021 - 07.2024
- Supported critical business applications across legal and financial systems
- Used SQL queries to extract and analyze data for business reporting and decision-making
- Managed support tickets through Jira and Zendesk, prioritizing based on severity and business impact
- Contributed to system improvements through issue identification and comprehensive documentation
- Executed 50+ SQL queries monthly to extract data from Microsoft SQL Server for reporting purposes
- Collaborated with cross-functional teams to troubleshoot system issues, reducing resolution time by 25%
- Generated regular data reports that identified trends and supported operational efficiency improvements
Customer Care Specialist
SAI Global (Dye and Durham Australia)
01.2018 - 12.2021
- Provided technical support for company software applications, troubleshooting system issues and resolving customer-reported problems
- Managed ticket escalations through structured processes, ensuring timely resolution within SLA requirements and maintaining clear communication with stakeholders
- Conducted training sessions for new team members and cross-departmental colleagues on application functionality and support processes
- Supported system users in understanding software features and resolving application-related queries
- Contributed to knowledge base improvements that decreased recurring application issue resolution time
Senior Production Setup Officer
Gapbuster World Wide
01.2009 - 05.2017
- Provided second-level technical support for business applications, proactively troubleshooting hardware and software issues to maintain uninterrupted operations
- Managed ticketing system for user support requests, resolving issues promptly within SLA requirements and maintaining accurate records of all technical interactions
- Managed setup and maintenance of client systems and applications, ensuring accurate data processing, reporting functionality, and adherence to quality standards
- Created training materials and conducted training sessions for cross-departmental teams on new systems and software updates
Education
Bachelor of Applied Science - Computing
Swinburne University of Technology
Melbourne, VIC 04.2001 -
Skills
Application Administration: Business application support, maintenance, and user management
Database Management: SQL analysis and reporting (MySQL Server), data integrity verification
Incident & Change Management: Jira, Zendesk, SLA compliance, ticket prioritization
Technical Documentation: System procedures, user guides, knowledge base development
Stakeholder Collaboration: Vendor liaison, cross-functional teamwork, end-user support
Scripting & Automation: PowerShell (developing proficiency), process optimization
Microsoft Office Suite: Advanced Excel, reporting, and technical documentation
Problem Resolution: Root cause analysis, troubleshooting, and preventive solutions
Timeline
Data Entry Officer
Greater Western Water
09.2024 - Current
Application Support Analyst (Product Specialist)
Dye and Durham Australia
12.2021 - 07.2024
Customer Care Specialist
SAI Global (Dye and Durham Australia)
01.2018 - 12.2021
Senior Production Setup Officer
Gapbuster World Wide
01.2009 - 05.2017
Bachelor of Applied Science - Computing
Swinburne University of Technology
04.2001 -
Similar Profiles
Christine BlairChristine Blair
Build-over & Asset Protection Officer at Greater Western WaterBuild-over & Asset Protection Officer at Greater Western Water
Lyra CaltabianoLyra Caltabiano
Customer Service Consultant at Greater Western WaterCustomer Service Consultant at Greater Western Water
Phoebe YuanPhoebe Yuan
Customer Service Representative at Greater Western WaterCustomer Service Representative at Greater Western Water
Bharti SharmaBharti Sharma
Data Entry Officer at SpotlightData Entry Officer at Spotlight
Nada SalminNada Salmin
Data Entry Officer at Emirates NBD Bank - TanfeethData Entry Officer at Emirates NBD Bank - Tanfeeth