Summary
Overview
Work History
Education
Skills
Professional References
Hobbies
Timeline
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Tehgan Elms

Glendalough,WA

Summary

High-energy Store Manager bringing extensive experience. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Organized and efficient nature, with analytical problem-solving skills.

Overview

8
8
years of professional experience

Work History

Store Manager

EB Games Australia
05.2016 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Lead multiple stores to success in being one of the highest KPI performing stores.

Sales Associate

Collins Booksellers
08.2015 - 06.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise to order.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

Ormeau Woods State High School
Ormeau, QLD
11.2014

Skills

  • Team Leadership
  • Work Planning and Prioritization
  • Efficiency
  • Customer Service
  • Time Management
  • Attention to Detail
  • Outstanding Communication Skills
  • Budget Controls
  • Rostering and Payroll Management
  • Profit and Loss

Professional References

Tim McEntee

EB Games Australia 

District Manager

Contact details on request


Kate Smallman

EB Games Australia

District manager

Contact details on request

Hobbies

  • Reading
  • Art
  • Video Games
  • Crocheting

Timeline

Store Manager

EB Games Australia
05.2016 - Current

Sales Associate

Collins Booksellers
08.2015 - 06.2016

Ormeau Woods State High School
Tehgan Elms