Tehgan Elms
Glendalough,WA
Summary
High-energy Store Manager bringing extensive experience. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Organized and efficient nature, with analytical problem-solving skills.
Overview
8
8
years of professional experience
Work History
Store Manager
EB Games Australia
05.2016 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Lead multiple stores to success in being one of the highest KPI performing stores.
Sales Associate
Collins Booksellers
08.2015 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise to order.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Ormeau Woods State High School
Ormeau, QLD11.2014
Skills
- Team Leadership
- Work Planning and Prioritization
- Efficiency
- Customer Service
- Time Management
- Attention to Detail
- Outstanding Communication Skills
- Budget Controls
- Rostering and Payroll Management
- Profit and Loss
Professional References
Tim McEntee
EB Games Australia
District Manager
Contact details on request
Kate Smallman
EB Games Australia
District manager
Contact details on request
Hobbies
- Reading
- Art
- Video Games
- Crocheting
Timeline
Store Manager
EB Games Australia
05.2016 - Current
Sales Associate
Collins Booksellers
08.2015 - 06.2016
Ormeau Woods State High School