TEJA SREE MANUKONDA
Wentworthville,NSW
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sigma
06.2023 - Current
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Performed data entry and completed proper paperwork.
- Improved work efficiency by streamlining 50-70 inbound and outbound calls.
Customer Service Representative
Ampol
04.2019 - 06.2023
- Updated account information to maintain customer records.
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
- Conducted regular reviews of slow-moving or obsolete items, recommending appropriate action such as clearance sales or disposal options.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
Customer Service Representative
Woolworths Supermarket
12.2019 - 07.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Master of Science - Information Technology
CENTRAL QUEENSLAND SYDNEY
06.2021
Bachelor of Science - Information Technology
Guru Nanak Institution of Technology
Hyderabad06-2018
Timeline
Customer Service Representative
Sigma
06.2023 - Current
Customer Service Representative
Woolworths Supermarket
12.2019 - 07.2022
Customer Service Representative
Ampol
04.2019 - 06.2023
Master of Science - Information Technology
CENTRAL QUEENSLAND SYDNEY
Bachelor of Science - Information Technology
Guru Nanak Institution of Technology
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