Tekaaria Whakaue
Muswellbrook,NSW
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
11
11
years of professional experience
Work History
Concierge/Security Officer
MSS Security
04.2024 - Current
- Monitored premises to prevent unauthorized access and ensure safety protocols were maintained.
- Conducted regular patrols, identifying security risks and implementing corrective measures.
- Responded promptly to incidents, documenting details for further investigation and analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Issued access cards to authorized personnel to monitor access points.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer
Allied Security
10.2021 - 02.2024
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to detect and deter unauthorized activities.
- Responded promptly to alarms, incidents, and emergencies, maintaining clear communication with law enforcement.
- CCTV Operations.
- Access Control.
- Runsheet Completion.
- Monitoring Security Email Inbox.
- Following Health and Safety Guidelines.
Call Center Supervisor
Probegroup
05.2020 - 06.2021
- Supervised daily operations to enhance team performance and customer satisfaction.
- Monitored call metrics and provided feedback to optimize service delivery.
- Resolved escalated customer issues, ensuring timely and satisfactory solutions.
- Developed schedules to maintain optimal staffing levels during peak hours.
- Collaborated with management to identify process improvements and training needs.
- Conducted performance evaluations, fostering professional growth among team members.
- Ensured compliance with company policies and industry regulations in all operations.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
Order Picker
Woolworths Distribution Centre
12.2014 - 09.2018
- Operated ride on apallet jacks for efficient order picking and material handling.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Maintained accurate inventory counts through regular cycle counts and reconciliation processes.
- Collaborated with team members to streamline order fulfillment processes, enhancing workflow efficiency.
- Prepared orders for shipment by ensuring correct items were picked, packed, and labeled per specifications.
Education
NCEA Level 1 And 2 - School Certificate
Hastings Girl's High School
11-2007
Certificate III - Manufacture And Warehouse Operations.
Woolworths Distribution Centre
12-2014
Security Operations License - Certificate
SLED NSW
10-2024
First Aid Certificate - Certificate
TAK Training
04-2025
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Proactive attitude
- Telephone etiquette
- Team player mentality
- Training and mentoring
- Conflict resolution
- Administrative support
- Advanced time management
- Problem-solving
- Marketing
- Attention to detail
- Time management
- Housekeeping
- Multitasking and organization
- Front desk support
Timeline
Concierge/Security Officer
MSS Security
04.2024 - Current
Security Officer
Allied Security
10.2021 - 02.2024
Call Center Supervisor
Probegroup
05.2020 - 06.2021
Order Picker
Woolworths Distribution Centre
12.2014 - 09.2018
NCEA Level 1 And 2 - School Certificate
Hastings Girl's High School
Certificate III - Manufacture And Warehouse Operations.
Woolworths Distribution Centre
Security Operations License - Certificate
SLED NSW
First Aid Certificate - Certificate
TAK Training
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