Telia Reid
Perth,WA
Summary
Driven by a passion for enhancing customer experiences, I excelled in managerial and sales roles at Brazilian Butterfly, mastering client consultations and upselling. My strategic approach to staff training and inventory management boosted salon productivity and sales, showcasing my ability to innovate and lead with a focus on results and client satisfaction. I started working as a beauty therapist just five years ago, but right now I want to explore new opportunities and spice things up. Though that is all I have known I feel the pull for a new adventure, and I am grateful to have a wonderful trade to fall back on.
Please contact me for references via phone call or email.
Overview
7
7
years of professional experience
Work History
Beauty Therapist - Manager
Brazilian Butterfly
06.2019 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
Denim Fit Expert - Sales Representative
Just Jeans
08.2017 - 06.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by offering advice on purchases and promoting additional products.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- During rostered supervisor shifts, I oversaw customer service with a high level, completed managerial activities, and delegated roles to make sure consumers had a productive and enjoyable shopping experience.
Education
Diploma Of Beauty Therapy -
Australian College of Beauty Therapy
Perth, WA05.2019
Skills
- Well versed in Client consultation abilities, handling customer relations and providing a welcoming experience
- Appointment Scheduling, rostering and time management delegating according to the present situation and the needs of the salon These duties I performed efficiently as manage my time effectively
- Sales and Upselling were apart of individual KPIs I excelled in this area with my love for providing an exceptional consumer experience
- Sales Coordination, Daily Trade Operation and Banking/Safe cash handling
- Theft Prevention and stock management including ordering and regular stocktake
- Brand Promotion, marketing and boosting productivity
- Creativity and Originality in developing marketing strategies
- Delivering effective and supportive Employee Training
Timeline
Beauty Therapist - Manager
Brazilian Butterfly
06.2019 - Current
Denim Fit Expert - Sales Representative
Just Jeans
08.2017 - 06.2019
Diploma Of Beauty Therapy -
Australian College of Beauty Therapy
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