Telithia Matthews
Darwin,Australia
Summary
Aboriginal Health Practitioner with a strong track record in case management and team leadership. Skilled in fostering collaboration among healthcare professionals to implement culturally appropriate care strategies, enhancing service delivery, and driving health improvement initiatives for Aboriginal children and communities.
Overview
7
7
years of professional experience
Work History
Aboriginal Health Practitioner
Menzie School Of Health & Research
Darwin, Australia
07.2025 - 01.2026
- Supported the Deadly Ears in Deadly Hands clinical trial investigating strategies to improve ear health outcomes for Aboriginal children at high risk of severe otitis media.
- Assisted with participant screening, recruitment, and data collection among paediatric inpatients at Royal Darwin Hospital.
- Collaborated with Aboriginal Health Practitioners, Aboriginal Health Workers, and Registered Nurses to support culturally appropriate discharge planning and follow-up care.
- Maintained study records and ensured compliance with research protocols and ethical requirements.
- Assisted in research projects focused on community health improvements.
- Implemented safety protocols to ensure a secure environment for patients.
- Participated in multi-disciplinary team meetings to discuss patient care plans and strategies for improvement.
- Maintained accurate records of client progress, therapeutic interventions and outcomes.
Aged Care Team Leader
Broome Region Aboriginal Medical Service
Broome
02.2022 - 05.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
NDIS Aged Care Case Coordinator
Broome Regional Aboriginal Medical Service
Broome
02.2022 - 04.2022
Aboriginal Health Practitioner
Broome Regional Aboriginal Medical Service
Broome
04.2019 - 03.2022
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
- Completed comprehensive evaluations of each assigned case at closure to assess overall effectiveness of interventions employed and identify opportunities for improvement.
- Provided thorough assessments of clients' needs, resulting in accurate service referrals and appropriate resource allocation.
- Conducted regular home visits or office appointments to monitor client progress and provide ongoing support throughout the duration of the case plan implementation process.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
- Conducted comprehensive assessments of patients' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective treatment plans.
- Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
- Coordinated referrals to hospital services or specialists for additional support.
- Met with patients to discuss concerns, review histories and perform examinations.
- Diagnosed and treated patients suffering from chronic conditions.
- Educated patients and families on health conditions to raise awareness.
- Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
Clinic Team Leader
Broome Regional Aboriginal Medical Service
Broome, Australia
02.2020 - 04.2021
- Ensured clinic equipment remained operational and current.
- Collection blood samples and sending it to pathwest.
- Delivered primary health services such as wound management, diagnostic tests, and treatment strategies.
- Relayed information to clinic manager.
- Promoted mutual respect among team members.
- Stocking up on clinical orders.
Brain Injury Coordination
Broome Regional Aboriginal Medical Service
Broome
02.2019 - 04.2020
- Provided support and encouragement to clients on the program.
- Weekly teams meeting with other team members.
Causal Medical Receptionist
Broome Regional Aboriginal Medical Service
Broome
01.2019 - 02.2019
- Coordinated and integrated health care resources for community-based programs.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Pharmacy Assistant
Broome Pharmacy
Broome, Australia
09.2018 - 01.2019
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently processing prescriptions and maintaining accurate records.
- Enhanced patient satisfaction by managing front desk operations and addressing inquiries promptly.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced wait times for patients by prioritizing tasks based on urgency and pharmacist directives.
- Maintained communication with pharmacists to address discrepancies or concerns related to medication orders promptly.
- Facilitated smooth pharmacy operations by performing regular maintenance on equipment and updating computer systems.
- Ensured prompt turnaround of orders by maintaining a strong working relationship with pharmacy suppliers, reducing delays in the supply chain.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Fostered a culture of continuous improvement within the volunteer team by regularly sharing feedback and suggestions for enhancing efficiency and patient satisfaction.
Education
Certificate - Professional Make Up Artistry, Customer service, Client consult & legalities, Contraindications, Skin theory, Colour theory, Base preparation and make up, Contouring, Blush and face shapes, Brow make up, Eye make up, Lips make up, Day looks, Evening looks, Strip and individual lash application, Cut crease eyeshadow, Widened eyeliner application, Bridal make up, Decade looks, Aftercare and trouble shooting
Australia School of Beauty
Melbourne04-2025
Certificate II - Facial And Brow Waxing
Australian Beauty School
Melbourne03-2025
Certificate Of Completion - Primary Theory Training Workshop
Telethon Kids Institute
08-2019
Certificate Of Completion - Care Flight Medium Sick And Injured Kids in The Bu
Care Flight Medisim
07-2019
Certificate Of Completeion - The Birds And Bbv's Routine Testing For STI's HIV
AHCWA
05-2019
Certificate Of Completion - Cultural Awareness
Kimberly Aboriginal Medical Service
Broome, WA02-2019
Cert IV - Cert IV In Primary Health Care
Kimberly Aboriginal Medical Services
Broome, WA11-2018
Certificate Of Completion - Peer Education Training in Sexual Health Promotion
Young Deadly Free
10-2018
Certificate Of Completion - Aboriginal And Totes Straight Mental Health First
Mental Health First Aide Australia
Broome, WA10-2018
Certificate Of Completion - Kimberly Empowerment Healing And Leadership Progra
Kimberly Aboriginal Medical Service
Broome, WA02-2018
Cert III - Security Operations
Paragon Corporate Training
Broome, WA05-2011
Skills
- Patient assessment
- Case management
- Health promotion
- Culturally sensitive care
- Client advocacy
- Patient education
- Service coordination
- Community engagement
- Client advocacy
- Documentation practices
- Documentation and reporting
- Monitoring performance
- Risk assessment
- Activity oversight
- Work planning
- Performance enhancement
- Time management
- Deadline management
- Multitasking Abilities
- Analytical thinking
- Complex Problem-solving
- Problem-solving
- Teamwork and collaboration
- Team collaboration
- Communication skills
- Effective communication
- Influencing skills
- Relationship management
- Leadership
- Coaching and mentoring
- Mentoring
- Goal setting
- Strategic planning
- Conflict resolution
- Cultural competency
- Attention to detail
- Data collection
- Compliance management
- Clinical records
- Care planning
- Effective communication
Current Job
DANILA DILBA HEALTH SRVICE
Senior Aboriginal Health Practitioner Team Leader - Mobile Clinic
Supporting Clients in Darwin and Palmerston, Providing primary healthcare, public health support, advocacy, and care coordination for Aboriginal people experiencing homelessness. Experienced in improving access to healthcare services, supporting client wellbeing, and delivering client-centered, culturally responsive care., 07/01/26, 6 months
Timeline
Aboriginal Health Practitioner
Menzie School Of Health & Research
07.2025 - 01.2026
Aged Care Team Leader
Broome Region Aboriginal Medical Service
02.2022 - 05.2023
NDIS Aged Care Case Coordinator
Broome Regional Aboriginal Medical Service
02.2022 - 04.2022
Clinic Team Leader
Broome Regional Aboriginal Medical Service
02.2020 - 04.2021
Aboriginal Health Practitioner
Broome Regional Aboriginal Medical Service
04.2019 - 03.2022
Brain Injury Coordination
Broome Regional Aboriginal Medical Service
02.2019 - 04.2020
Causal Medical Receptionist
Broome Regional Aboriginal Medical Service
01.2019 - 02.2019
Pharmacy Assistant
Broome Pharmacy
09.2018 - 01.2019
Certificate - Professional Make Up Artistry, Customer service, Client consult & legalities, Contraindications, Skin theory, Colour theory, Base preparation and make up, Contouring, Blush and face shapes, Brow make up, Eye make up, Lips make up, Day looks, Evening looks, Strip and individual lash application, Cut crease eyeshadow, Widened eyeliner application, Bridal make up, Decade looks, Aftercare and trouble shooting
Australia School of Beauty
Certificate II - Facial And Brow Waxing
Australian Beauty School
Certificate Of Completion - Primary Theory Training Workshop
Telethon Kids Institute
Certificate Of Completion - Care Flight Medium Sick And Injured Kids in The Bu
Care Flight Medisim
Certificate Of Completeion - The Birds And Bbv's Routine Testing For STI's HIV
AHCWA
Certificate Of Completion - Cultural Awareness
Kimberly Aboriginal Medical Service
Cert IV - Cert IV In Primary Health Care
Kimberly Aboriginal Medical Services
Certificate Of Completion - Peer Education Training in Sexual Health Promotion
Young Deadly Free
Certificate Of Completion - Aboriginal And Totes Straight Mental Health First
Mental Health First Aide Australia
Certificate Of Completion - Kimberly Empowerment Healing And Leadership Progra
Kimberly Aboriginal Medical Service
Cert III - Security Operations
Paragon Corporate Training