TEMEIKA WILSON
Logan,Australia
Summary
I am an experienced Customer Service Representative with background in providing exceptional support and customer satisfaction. I am a skilled communicator & problem-solver who prides herself on maintaining positive relationships with all customers. I have a demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective dispute resolution. I am committed to enhancing productivity by sharing my knowledge and best practices in customer service operations. I have a passion for sports and have represented Queensland in both Indoor & Outdoor Cricket, as a player, as well as a coach. Being involved at this capacity has taught me discipline, an enhanced work ethic, leadership skills and the ability to work towards achieving the goals that only a teamwork can produce. As a proud Aboriginal person, I like to connect with my culture through sport and other opportunities, having received a number of awards and achievements in doing so. I look forward to discussing my credentials with you and thank you for your consideration.
Overview
4
4
years of professional experience
Work History
SHOWROOM SALES & SERVICE CONSULTANT
NEXUS SPORTS
Cornubia, QLD
01.2024 - Current
- Engage in conversation with customers to understand needs, resolve issues and answer product questions.
- Assist customers in selecting appropriate services based on individual needs and preferences.
- Demonstrate knowledge of company products and services, including pricing, models and product usage.
- Prevent product loss by addressing discrepancies and correcting problems.
- Assist customers with price checks, lifting heavy items and addressing other enquiries.
- Creating a visually appealing environment that is representative of the company, by ensuring a clean and visually appealing showroom, through cleanliness, attention to detail, and merchandising based on client's sporting interests.
- Guiding client purchase decisions with extensive product knowledge
- Liaising with Warehouse & Administration staff to fulfill customer orders
- Ensuring a clean and visually appealing showroom, by exhibiting cleanliness and attention to detail, as well as merchandising based on client requirements.
COUNTER STAFF
ACTION INDOOR SPORTS VICTORIA POINT
Victoria Point, QLD
01.2021 - 12.2023
- Directed patrons to restrooms and other amenities within facility.
- Communicated with kitchen staff regarding any special requests or dietary restrictions and verified accuracy of orders prior to customer delivery.
- Performed opening and closing duties such as inventory checks, stocking supplies, cleaning work area.
- Adhered to company policies regarding attendance and punctuality.
- Operated cash register accurately to process customer orders and daily match fees.
- Warmly greeted visitors to promote great customer service and positive customer experience.
- Maintained safe food handling practices to prevent the spread of germs.
- Resolved customer complaints in a professional manner.
- Demonstrated strong verbal communication skills while interacting with customers.
- Restocked shelves with merchandise throughout the shift, ensuring that all products were rotated according to expiry date.
- Provided a Coffee Barista Service and a Responsible Service of Alcohol to patrons, as required.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
DUTY MANAGER
MICHAEL WENDEN AQUATIC LEISURE CENTRE
Cartwright, NSW
01.2021 - 12.2023
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various programs relevant to the center.
- Oversaw daily pool operations, including opening, closing, and ensuring adherence to safety protocols. Monitored water quality and pool equipment, to ensure compliance with local council Health & Safety requirements.
- Management of all on-duty lifeguards and pool staff.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Responded to customer questions regarding products, prices and availability.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Planned and delivered training sessions to ensure employee compliance.
- Emergency response and application of First and & CPR.
- Managed customer inquiries and complaints, maintaining high levels of patron satisfaction
- Collaborated with upper management to improve productivity of operations.
- Assisted Disabled & Special Need Customers, when required.
Education
HSC – Higher School Certificate - Gifted & Talented Athlete Program, ROSA – Record of School Achievement
WESTFIELDS SPORTS HIGH SCHOOL
Fairfield, NSW01.2022
Skills
- Basic Microsoft Office 365 Experience
- Multi-tasking & Time Management Skills
- Detail Oriented
- Self-Motivated
- Reliable & Helpful
- First Aid & CPR
- Working With Children Check/Blue Card
- Cricket Australia Level 0 Coach
- Studying a Diploma of Leadership Management and a Diploma of Sport at QLD TAFE, 2025
Awards
- Indigenous Achievement Award - Indoor Cricket Federation of Queensland
- Queensland Cricket Association, National Indigenous Cricket Championships
- NSW Outdoor Cricket Academy
- NSW Indoor Cricket
Accreditationandskills
Responsible Services of Alcohol (RSA), Working With Children Check (Blue Card), High School Graduate, Cricket Australia Level 0 Coach, Basic skills in Microsoft Office, Excellent multi-tasking & Time Management skills
Timeline
SHOWROOM SALES & SERVICE CONSULTANT
NEXUS SPORTS
01.2024 - Current
COUNTER STAFF
ACTION INDOOR SPORTS VICTORIA POINT
01.2021 - 12.2023
DUTY MANAGER
MICHAEL WENDEN AQUATIC LEISURE CENTRE
01.2021 - 12.2023
HSC – Higher School Certificate - Gifted & Talented Athlete Program, ROSA – Record of School Achievement
WESTFIELDS SPORTS HIGH SCHOOL
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