Teän Pegley
Dee Why,NSW
Summary
Studying a Bachelor of Design in Visual Communication, I am passionate about art and design. I am skilled in using the Adobe suite, Canva, and operating a camera. I am a huge live music fan, I've attended dozens of gigs in Sydney. I closely follow artists and pop culture, and have a deep interest in the music industry.
Through my role as a duty manager I've proven my ability to oversee day-to-day operations and maintain high standards. I'm known for fostering team collaboration and driving results. I've got experience in conflict resolution and staff supervision, and I always make sure to be reliable and adaptable. I have demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Manager
Dan Murphy's
01.2022 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Customer Assistant
Dan Murphy's
07.2021 - 01.2022
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
Barista
McDonald's
01.2019 - 06.2021
- Maintained supply levels in counter and customer areas to meet typical demands
- Memorized ingredients and recipes for specialty drinks
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
Crew Trainer
McDonald's
04.2018 - 06.2021
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Set positive example for team members by providing high-quality, efficient service
- Trained other employees in customer service, food safety and performance requirements
Christmas Casual Sales Assistant
Glassons
10.2019 - 02.2020
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Fielded customer questions to provide information about products, availability and pricing
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Crew Member
McDonald's
04.2018 - 07.2019
- Worked flexible hours; night, weekend, and holiday shifts
- Kept food preparation area, equipment and utensils clean and sanitary
- Maintained energy and enthusiasm in fast-paced environment
- Prepared products following restaurant, health, and safety standards and procedures
- Assisted other team members to achieve goals
Education
Bachelor of Design - Visual Communication
University of Technology Sydney
Sydney, NSW11-2026
High School Diploma -
Mackellar Girls Campus
Manly Vale, NSW11.2019
Skills
- Effective team leader
- Quick learner
- Flexible & adaptable
- Quality assurance controls
- Ability to work in a team
- Attention to detail
- Staff training and development
- Relationship building
Certification
- RSA at CBD College
- Australian Barista School Course
- Barista Certification from Charlie Bell School of Management
Timeline
Duty Manager
Dan Murphy's
01.2022 - Current
Customer Assistant
Dan Murphy's
07.2021 - 01.2022
Christmas Casual Sales Assistant
Glassons
10.2019 - 02.2020
Barista
McDonald's
01.2019 - 06.2021
Crew Trainer
McDonald's
04.2018 - 06.2021
Crew Member
McDonald's
04.2018 - 07.2019
Bachelor of Design - Visual Communication
University of Technology Sydney
High School Diploma -
Mackellar Girls Campus
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