Summary
Overview
Work History
Education
Skills
References
Education and Training
Timeline
Generic

Teneti Walker-Manning

Darwin ,NT

Summary

Customer service advisor with proven success, specializing in conflict resolution and compliance. Recognized for exceptional service delivery and strong customer relationship management. Skilled in accurate data entry and maintaining professionalism in high-pressure environments. Committed to achieving high levels of customer satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Service Advisor

Sportsbet
Darwin, NT
03.2022 - Current
  • Responded to customer calls, emails, and live chat inquiries with promptness and courtesy, ensuring customer satisfaction.
  • Provided fast, friendly, and knowledgeable service for routine inquiries and resolved service complaints effectively.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Assisted customers with inquiries regarding sports betting procedures and policies.
  • Partnered with team members to streamline customer service processes and improve overall workflow efficiency.
  • Ensured compliance with regulatory requirements in all customer interactions and transactions.

Domestic Cleaner

Absolute Domestics
Darwin, NT
01.2021 - 12.2021

Delivered excellent customer service to internal and external customers while maintaining a positive attitude.

  • Cleaned residential spaces using eco-friendly products and techniques.
  • Organized cleaning supplies and equipment for efficient service delivery.
  • Communicated with clients to understand specific cleaning preferences and needs.

Childcare Educator

YMCA Gray Childcare
Darwin , 0830
06.2016 - 12.2020

Prepared and supervised play and learning materials, and maintained a safe, clean, and appealing environment.

  • Developed engaging lesson plans to promote children's growth and learning.
  • Supervised daily activities, ensuring a safe and nurturing environment.
  • Collaborated with parents to address children's needs and progress.

Education

Certificate III Business -

Charles Darwin University
Darwin, NT
01-2019

Certificate III Earlychildhood Education And Care -

Charles Darwin University
Darwin, NT
11-2017

Certificate II in Community Services -

Batchelor Institute
NT
11-2017

Skills

  • Call centre experience
  • Service compliance
  • Quality assurance
  • Data entry accuracy
  • Conflict resolution
  • Excellent written and verbal communication
  • Empathy and patience
  • Adaptable learning
  • Positive and professional

References

  • Carol Lay
  • Sportsbet
  • 0498708697

more available on request 

Education and Training

  • Certificate II Community Services
  • Certificate III Early Childhood Education and Care
  • Certifacte III Business / Admin
  • First Aid

Timeline

Customer Service Advisor

Sportsbet
03.2022 - Current

Domestic Cleaner

Absolute Domestics
01.2021 - 12.2021

Childcare Educator

YMCA Gray Childcare
06.2016 - 12.2020

Certificate III Business -

Charles Darwin University

Certificate III Earlychildhood Education And Care -

Charles Darwin University

Certificate II in Community Services -

Batchelor Institute
Teneti Walker-Manning