- Camping
- Embracing outdoor adventures such as MX riding and coaching younger girls how to gain confidence on a motorbike
- Horseback Riding
Tennille Van Kempen
Store Manager
BLUE HAVEN,NSW
Summary
Results-driven Retail Store Manager with over 10 years of experience in optimizing store operations and leading high-performing teams. Skilled in problem-solving, inventory management, and strategic merchandising, contributing to significant revenue increases and improved employee engagement. In the last 12 months, I have been Multi site Manager at Tuggerah and Charlestown Stores. Achieving quarterly budgets and retaining staff during busy periods.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Kathmandu Pty Ltd
Melbourne, VIC
05.2015 - Current
- Directed daily store operations, ensuring efficient workflow and optimal staff performance.
- Mentored and trained team members on sales techniques and customer service excellence.
- Implemented inventory management processes, reducing stock discrepancies and enhancing product availability.
- Analyzed sales trends to develop strategic merchandising initiatives that boosted revenue.
- Conducted regular performance evaluations, providing constructive feedback to drive employee growth and engagement.
- Led visual merchandising efforts, creating appealing displays that increased foot traffic and sales conversions.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Sales growth
- Coaching and mentoring
- Highly motivated
- Scheduling
- Sales leadership
- Employee scheduling
- Staff management
- Hiring and training
- Upselling and cross selling
Accomplishments
- Reduced labor costs 5% by revamping schedule.
- Managed a store that exceeded company expectations in every category during the FY26 2nd quarter.
Certification
- Mental Health 1st Aid Training - Completed 19/9/2023
Interests
Timeline
Retail Store Manager
Kathmandu Pty Ltd
05.2015 - Current
MHFA Accreditation
I completed the 2 day course in Sydney to become Qualified MHFA.
As Covid hit in 2019, and our jobs were unknown for a number of months, I need to be able inform my team and support their concerns about returning to work and it being a safe environment.