Tenzin Sherpa
Sydney,NSW
Summary
Dedicated and reliable employee with experience in the retail, customer service and hospitality industry. Skilled in providing exceptional service to customers and maintaining a clean and organized environment. Strong ability to multitask and prioritize tasks effectively, with a focus on meeting goals and ensuring customer satisfaction. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Quayclean
Hunter Hills
01.2022 - Current
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Maintained records of completed tasks including work orders and time sheets.
Bar Back
Establishment bar
Wynyard
01.2021 - 12.2021
- Worked closely with the bartenders to assist them in their duties and ensure that they have everything they need to serve customers
- Maintained a friendly and professional demeanor at all times, even in busy or stressful situations
- Work well as part of a team and communicate effectively with other staff members.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Performed opening duties such as setting up supplies needed for service.
Cashier and Retail Assistant
Jay Shambhu Groceries
Hurstville
02.2020 - 12.2020
- Worked as a cashier, oversee daily operations of the store handling customer inquiries, and ensuring the store is properly stocked and clean and took the full responsibility of the store
- As a small business I managed the entire store including barcode entry, stock filling, dealing with suppliers, taking delivery orders, income records and data
- Handling their social media and google platform, including making Facebook ads, google map updates, replying the customer’s queries, posting in social media about every update in order to generate the income of the overall business which successfully went up.
Wait Staff
The Star (Event Centre)
Pyrmont, Sydney
07.2019 - 07.2020
- Worked at every position in a team
- Leading the team, a role-play before the event
- Checking dietary requirements of the guest
- Carrying plates of food on trays and serving guests
- Serve both alcoholic and non-alcoholic beverages
- Work as a member of a team, communicate with team members and supervisors to ensure efficient work ethic and overall guest satisfaction.
- Delivered food items to customers at their tables in a friendly, courteous manner.
Wait Staff
Australian Turf Club Royal Randwick Racecourse
09.2019 - 11.2019
- Taking beverage and food orders and collect payments
- Taking drink orders, prepare drinks
- Deliver and serve welcome drinks, food, meals, condiments, etc
- Performing basic cleaning tasks as needed or directed by the supervisor
- Communicate any areas of need, problems, and concerns from guests to the manager.
Runner
Bake Bar Double Bay
06.2019 - 09.2019
- Delivering food orders from the kitchen to customers' tables rapidly and accurately
- Acting as the point of contact between Front of the House and back of the house staff
- Communicating food orders to chefs, paying attention to priority
- E.g., food allergy
- Assisted in stocking shelves with inventory as needed.
Education
BIT -
Kings Own Institute
Sydney, NSW05-2023
Skills
- Customer service
- Cash handling
- Attention to detail
- Multi-tasking
- Organizational skills
- Communication
- Flexible Schedule
- Team Supervision
Certification
- Food Safety Certification
- CPR and First Aid Certification
Contact Information - Phone No
0491622013
Languages
English
Full Professional
Hindi
Native/ Bilingual
Nepali
Native/ Bilingual
References
References available upon request.
Timeline
Team Leader
Quayclean
01.2022 - Current
Bar Back
Establishment bar
01.2021 - 12.2021
Cashier and Retail Assistant
Jay Shambhu Groceries
02.2020 - 12.2020
Wait Staff
Australian Turf Club Royal Randwick Racecourse
09.2019 - 11.2019
Wait Staff
The Star (Event Centre)
07.2019 - 07.2020
Runner
Bake Bar Double Bay
06.2019 - 09.2019
BIT -
Kings Own Institute