Tenzin Thinley
Canberra,ACT
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
23
23
years of professional experience
Work History
Cleaner Supervisor
Morgans Group
Canberra, ACT
05.2017 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensure compliance with company policies relating to health and safety at work; provide advice where appropriate.
- Coached staff on strategies to enhance performance and improve customer relations.
- Ensure all machinery is in good working condition by carrying out regular checks; arrange repairs as necessary.
- Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
- Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
- Train new cleaners on job procedures, safety protocols and proper use of cleaning products and equipment.
- Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
- Practiced safe work habits and wore protective safety equipment.
- Maintain records of attendance, leave requests, overtime hours worked and other relevant data for payroll processing purposes.
- Work closely with management to develop strategies for improving cleaning services across the organisation.
- Respond promptly to customer complaints regarding cleanliness issues or any other related matters.
- Ensure all cleaning materials, equipment and supplies are available as needed and that they are used correctly.
- Schedule staff shifts according to operational requirements while considering individuals' availability.
- Promote good working relationships between cleaners by encouraging team spirit among colleagues.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Investigate accidents or incidents involving employees within the team; take corrective action where necessary.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cleaner
Multiple Companies
Canberra, ACT
07.2012 - 05.2017
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Responded promptly to all customer complaints regarding cleanliness issues.
Teacher
Royal Government of Bhutan
Thimphu, Bhutan
07.2002 - 06.2012
- Built and strengthened positive relationships with students, parents and teaching staff.
- Worked successfully with diverse group of coworkers to accomplish goals.
- Recognized by management for providing exceptional service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
Post-Degree Certificate - Information Technology
Sherbutse College
Bhutan03-2007
Bachelor of Arts - Education
National Institute of Education
Bhutan06-2002
Skills
- Regulatory compliance
- Quality assurance
- Training and mentoring
- Task delegation
- Team performance management
- Customer relationship management
- Staff training and development
- Customer service-focused
- Workload prioritization
- Health and safety compliance
Languages
English
Professional
Hindi
Professional
Nepali
Professional
Tibetan
Elementary
Dzongkha
Professional
References
References available upon request.
Timeline
Cleaner Supervisor
Morgans Group
05.2017 - Current
Cleaner
Multiple Companies
07.2012 - 05.2017
Teacher
Royal Government of Bhutan
07.2002 - 06.2012
Post-Degree Certificate - Information Technology
Sherbutse College
Bachelor of Arts - Education
National Institute of Education