Tereasa Clements
Latrobe,TAS
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Officer
Latrobe Council
LATROBE, TAS
02.2026 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Established trustful relationships with customers through effective communication skills.
- Provide first point of Contact customer service enquires
- Perform office and administration duties these include, data entry, records management, Photocopying, binding documents, mail and bank runs
- Resolved customer issues in an efficient and timely manner.
- Processed payments from customers using point of sale systems.
- Updated internal databases with new account information as needed.
Optical Dispenser
eyelines
HOBART TAS 7000, TAS
08.2025 - 12.2025
- Guided customers in selecting suitable eyewear tailored to individual needs and preferences.
- Executed lens fittings to guarantee optimal vision correction and enhance comfort.
- Educated clients on proper eyewear care and maintenance for longevity.
- Adjusted and fitted eyeglass frames for proper alignment and comfort.
- Demonstrated a high level of customer service by providing expert guidance throughout the selection process.
- Performed minor repairs to eyeglasses such as tightening screws, replacing nose pads or temple tips.
- Dispensed contact lenses per doctor's specifications while demonstrating proper insertion techniques to patients.
- Utilized computer software programs such as Word, Excel and PowerPoint for administrative tasks.
Store Manager
Strandbags
Hobart, TAS
03.2025 - 10.2025
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Merchandiser
Prolife Foods
Hobart, Tasmania
07.2024 - 02.2025
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Performed regular price checks on select items throughout the store location.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored stock to maintain sufficient quantity of featured product.
Store Manager
Decjuba
Hobart, Tasmania
08.2022 - 03.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Provided feedback on marketing campaigns to improve effectiveness.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
Retail Store Manager
Launceston City Mission
Launceston CBD, Tasmania
09.2015 - 07.2022
- Developed and maintained store policies and procedures
- Certificate of competency in Mission2Employment Program
- General Warden & Fire Equipment Awareness
- Certificate of Completion Safeguarding Children
- Statement of Attainment 1- Provide cardiopulmonary resuscitation
- 2- Provide basic emergency life suppot
- 3- Provide basic firstaid
- Initiated new product training sessions for employees to improve product knowledge.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Performed regular audits to ensure compliance with company standards.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Resolved customer complaints in a professional manner.
- Prepared employee performance appraisals, providing actionable feedback.
- Built and maintained strong working relationships with team members.
Education
High School Diploma -
Ogilvie High School
Hobart Tasmania12-1986
Skills
- Performance monitoring
- Profit and Loss Management
- Shift Scheduling
- Sales Leadership
- Merchandise Strategizing
- Goal Setting
- Sales Growth
- Retail Employee Training
- Problem-Solving
- Store Opening and Closing
- Stockroom Management
- Retail Operations
- Promotional planning
- Coaching and Mentoring
- Employee Scheduling
- Highly motivated
- Staff Management
- Upselling and Cross Selling
- Loss Prevention
- Store maintenance
- Visual Merchandising
- Computer literate
Affiliations
- I am a fast and efficient person who strives for the best outcome for everyone. I like to motivate the sales team with in-house incentives and awards. I like to be hands-on for all team members; "if I won't do it, I won't expect my team to do it."
- I clearly communicate all set goals to the team while trying to select the right team member for their strengths to complete tasks.
- Always check in with the team to make sure they're on target and understand their tasks.
Certification
- Certificate of competency in Mission2Employment Program
- General Warden & Fire Equipment Awareness
- Certificate of Completion Safeguarding Children
- Statement of Attainment 1- Provide cardiopulmonary resuscitation
- Provide basic emergency life support
- Provide basic first aid
- Certificate 4 management
- Working with vulnerable people
- RSA and RCG completed
Accomplishments
Leadership award 2017 City Mission
Customer Service award 2020
Inventory Management, reduced inventory discrepancies.
Product Knowledge, Organized and Prepared
Revenue Growth, Exceeded store targets on monthly basis
Reference
Brendon Glover: 0428 984 480
Kerrie Marr: 0418 662 076
Timeline
Customer Service Officer
Latrobe Council
02.2026 - Current
Optical Dispenser
eyelines
08.2025 - 12.2025
Store Manager
Strandbags
03.2025 - 10.2025
Merchandiser
Prolife Foods
07.2024 - 02.2025
Store Manager
Decjuba
08.2022 - 03.2023
Retail Store Manager
Launceston City Mission
09.2015 - 07.2022
High School Diploma -
Ogilvie High School