Teresa Sassine
Sydney
Summary
Dedicated Customer Service professional with knowledge of proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication and active listening. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Glassons
11.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Customer Service
KFC
03.2021 - 08.2024
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
St Charbels College
Sydney, Greenacre 11.2023
Skills
- Advising and Coaching
- Customer Service and Assistance
- Shelving Items
- Customer Satisfaction
Languages
Arabic
Native or Bilingual
Timeline
Retail Assistant
Glassons
11.2023 - Current
Customer Service
KFC
03.2021 - 08.2024
High School Diploma -
St Charbels College
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