Teresa Wilson-Teles
Summary
Dedicated and resilient professional with a diverse background in caregiving and cultural advocacy, seeking a role in hospital security to ensure a safe and supportive environment for patients, staff, and visitors. I bring a unique blend of readiness, empathetic communication, and strong observational skills developed through years of personal care work and community engagement. Known for my cultural sensitivity and commitment to treating all individuals with respect, I am adept at de-escalating situations, managing conflict with professionalism, and maintaining a calm demeanour under pressure. My focus on personal fitness and mental resilience supports my readiness to respond quickly to security needs, while my background in caregiving equips me with the compassion and patience needed in healthcare environments.
Overview
16
16
years of professional experience
Work History
Professional Dog Groomer
Own Business
01.2021 - 09.2023
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
School Canteen Worker
Picnic Creek State School
01.2019 - 12.2019
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collected, arranged, and input information into database system.
- Cleaned and straightened work areas to maximize productivity and safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Improved team morale and productivity through effective communication and active listening skills.
- Worked fast to complete tasks and meet daily deadlines.
Order Selector
Woolworth Distribution Centre
03.2008 - 11.2018
- Kept work areas neat, clean and free from debris.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks to transport and stack merchandise.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
Education
High School Diploma -
Otorohanga College
Otorohanga, AotearoaQueen Victoria Maaori Girls School
Auckland, AotearoaSkills
- Safe handling practices
- Patience and understanding
- Cleaning and sanitizing
- Gentle Restraint Methods
- Pet First Aid
- Calm Demeanor
- Dog Behavior Assessment
- Progress Documentation
- Customer Service
- Problem-Solving
- Honest and Dependable
Affiliations
- Te Manawa Ora Inc (Brisbane & Gold Coast Branch) Te Whare Tuu Taua o Aotearoa International School of Maaori Weaponry
- Ngaa Tohunga Matangaro ki QLD - Traditional Maaori Healing
Timeline
Professional Dog Groomer
Own Business
01.2021 - 09.2023
School Canteen Worker
Picnic Creek State School
01.2019 - 12.2019
Order Selector
Woolworth Distribution Centre
03.2008 - 11.2018
High School Diploma -
Otorohanga College
Queen Victoria Maaori Girls School
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