Terri-lea Clee
Point Cook,VIC
Summary
Dependable Patient Experience Specialist serving diverse needs of patients through active communication and responsive engagement with Healthcare Services
Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts
Organised and dependable candidate successful at managing multiple priorities with a positive attitude
Overview
6
6
years of professional experience
Work History
Patient Experience Specialist
MONTU
02.2023 - 09.2023
- Frontline support for patients, handling both inbound and outbound communications via phone and ticketing systems
- Communicating with patients to establish their needs in order to provide effective and efficient support and advice
- Customer issue and complaints resolution, including escalation where required
- Maintaining accurate patient information within interconnected database systems
- Coordination between internal clinical and operational teams, external pharmacies, clinics, supervisors and other key stake holders
- Undertaking administrative duties both clinical and operational in nature
Customer Solutions Specialist
Medibank - Docklands
03.2018 - 02.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity
Education
Autism MOOC
Swinburne University of Technology
Melbourne, VIC2023
Autism Essentials
Reframing Autism
2023
High School Diploma -
Kangaroo Flat Secondary College
Kangaroo Flat, VIC2011
Skills
- Ability to work effectively within a team environment and as an individual
- Excellent communication skills
- Attentive to detail and ability to demonstrate a high level of time management skills
- Ability to maintain an OH&S environment
- Strong Work Ethics with ability to help others
- Easily able to learn new task
- Able to apply initiative to assist the team regardless of reward and recognition
- Reliable, committed and honest individual
Timeline
Patient Experience Specialist
MONTU
02.2023 - 09.2023
Customer Solutions Specialist
Medibank - Docklands
03.2018 - 02.2023
Autism MOOC
Swinburne University of Technology
Autism Essentials
Reframing Autism
High School Diploma -
Kangaroo Flat Secondary College
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