Terri Mournellis

Mernda,Australia

Work History

Brand Ambassador

Josh’s Rainbow Eggs

01.2019 - Current

Maintaining merchandise standards for products within Coles/ Woolworths Supermarkets.
Building and developing quality working relationships with the team leads in stores.
Carrying out paperwork such as filling out data after each store visit.
Ensuring any issues are following up with promptly and accurately.
Exuding and maintaining brand values in all my dealings with clients.
Stock counting in stores.
Responsible for handling weekly deliveries of eggs.

Department Manager

Woolworths Supermarket

01.1994 - 01.2019

Lead, coach and support my department team to deliver consistent service and products to enable the Woolworth’s customer shopping mission of ‘fresh and convenience.’
Serving customers in a friendly and professional manner.
Responsible for managing efficient rostering.
Review and plan for sales and seasonal events to maximise opportunity and meet customer expectations.
Conducting training of new procedures/ Retraining staff and training new staff.
Managing the delegation and organisation of daily jobs and people.
Setting up of deli/ seafood cases.
Maintaining high levels of cleanliness and meeting department guidelines, demonstrating knowledge of Food Safety regulations.
Accurately ordering of stock
Carrying out stocktakes monthly/ yearly.
Dealing with issues from both staff and customers as they arose.
Responding to special customer orders when requested.

Summary

A customer service professional with retail and leadership experience, ready to deliver an exceptional experience for your customers.

Overview

years of professional experience

Education

Year 12

Broadmeadows High School

Broadmeadows, VIC

Skills

Customer service
Effective communicator

Customer engagement
Exceptional communication

Training

1994 - 2019 (Recurrent)
Woolworths:
OH&S/ Food Safety Training
Product and Development Training
Procedure Training- every 6 Months

CUST

Dear Sir/ Madam
My name is Terri Mournellis and I wish to apply for a position with your business. I feel as though I have the right skills for the job, with 26 years of customer service and retail experience. I am excited about moving into a position with a well-known brand such as yours.
I focus on achieving the highest degree of customer satisfaction. During my time as Department Manager for Woolworths Supermarkets, I spent 25 years delivering exceptional service that has become distinctive to the Woolworths name, working to foster an environment focused on delivering a great customer experience. I have an excellent track record when it comes to planning for sales and seasonal events, to maximize opportunity and meet customer expectations.
From my career experience, including in my current role as Brand Ambassador for Josh’s Rainbow Eggs, I have become skilled in handling client inquiries and problems in an efficient and professional manner. I am familiar with building excellent product knowledge and the ability to create rapport to ascertain the customer requirements, and recommend the appropriate product. I have an eye for detail and I am experienced in visual merchandising for product displays and store presentation.
I can bring excellent communication and leadership skills to this position. I have shown I can lead, coach and support my team to deliver consistent service and products to enable business goals and values. As an efficient, organised and responsible individual I carry an understanding of the ‘bigger picture.’ I can also regularly liaise with colleagues, suppliers and reps to achieve positive outcomes, and build strong working relationships.
I am keen to learn and move into a new environment moving forward. My proficiencies in each of these areas make me an ideal candidate for the position advertised. I welcome the opportunity for an interview and trust you will recognize my experience and knowledge.
Sincerely
Terri Mournellis

Timeline