Terrie Hayter
Wilton,NSW
Summary
I am a successful sole trader at Southern Carpet Cleaning and I pride myself on having established a loyal clientele due to exceptional customer service, attention to detail and quality of work
My passion has always been in the animal industry and it is something that I have really missed over the last few years
I currently work with an animal rescue organisation that rescues unwanted dogs and cats from animal shelters, provides veterinary treatment before rehoming them to families. I am also an active committee member with this organisation
After successfully establishing my small business, it is now time to return to the animal industry which is the reason Im completing my animal care certificate with the intention of completing my vet nurse certificate next year
During my employment as an auditor, I attended several mouse house facilities to ensure the importation of mice complied with the Department requirements therefore I am somewhat familiar with the operation of these facilities
Overview
39
39
years of professional experience
Work History
Sole Trader
Southern Carpet Cleaning
01.2017 - Current
- Built a loyal clientele by consistently exceeding their expectations through personalized services.
- Managed all aspects of inventory control, ensuring optimal stock levels were maintained at all times.
- Demonstrated adaptability in rapidly changing market conditions by continuously refining business strategies.
- Handled administrative tasks such as scheduling appointments, filing documents, and maintaining records efficiently.
- Established a solid online presence through engaging social media content marketing efforts.
- Delivered exceptional customer service by promptly addressing concerns and resolving issues effectively.
- Increased customer satisfaction by providing timely and accurate invoicing, record-keeping, and communication.
Senior Lead Auditor
Department of Agriculture
02.2006 - 12.2016
- Assisted in the development of junior auditors by providing training, mentorship, and ongoing support as needed.
- Enhanced audit efficiency by developing and implementing standardized auditing procedures.
- Worked with third parties to implement changes in their workplace to meet Department of Agriculture requirements
- Led audit teams to audit third party premises
- Identified failings in third party premises and liaise with management to implement improvements to meet standards
- Prepared audit reports to meet Department requirements
- Maintained accurate records
Senior Animal Attendant
Department of Agriculture
01.1986 - 01.2006
- Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
- Maintained a kennel and cattery to extremely high standards to meet all quarantine requirements
- Liaise with clients on conditions of their animals including dietary requirements
- Maintained specific records for each animal
- Maintained a daily record of happenings in the kennel and cattery blocks
- Liaise with vets and veterinary clinics
- Prepare medications and administer to animals including injections and oral medications
- Responsible for all daily requirements of animals including cage cleaning, grooming and feeding
- Prepared overtime rosters to ensure animals were adequately monitored
Education
High School Diploma -
East Hills Girls Tech High School
Panania, NSWCertificate III - Animal Care
Goulburn Tafe
Goulburn, NSW07.2025
Skills
- Leadership Qualities
- Microsoft Outlook
- Negotiation trained
- Licensed Trader
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Timeline
Sole Trader
Southern Carpet Cleaning
01.2017 - Current
Senior Lead Auditor
Department of Agriculture
02.2006 - 12.2016
Senior Animal Attendant
Department of Agriculture
01.1986 - 01.2006
High School Diploma -
East Hills Girls Tech High School
Certificate III - Animal Care
Goulburn Tafe
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