Terry Martin
Harristown
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Repco
11.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
Sales Associate
Giant Toowoomba
10.2020 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Manager
Bikeline Toowoomba
09.2017 - 10.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Education
Graduate Diploma - Personal Training
Australian Institute Of Personal Training
Toowoomba03-2016
High School Diploma -
Stanthorpe State High School
Stanthorpe, QLD11-2015
Skills
- Customer service
- Teamwork
- Problem-solving
- Time management
- Customer assistance
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Relationship building
- Professional appearance
- Retail store operations
- Phone etiquette
Timeline
Retail Sales Associate
Repco
11.2021 - Current
Sales Associate
Giant Toowoomba
10.2020 - 11.2021
Sales Manager
Bikeline Toowoomba
09.2017 - 10.2020
Graduate Diploma - Personal Training
Australian Institute Of Personal Training
High School Diploma -
Stanthorpe State High School
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