Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Martin

Harristown

Summary

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Retail Sales Associate

Repco
11.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Greeted customers and provided outstanding customer service.

Sales Associate

Giant Toowoomba
10.2020 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Manager

Bikeline Toowoomba
09.2017 - 10.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.

Education

Graduate Diploma - Personal Training

Australian Institute Of Personal Training
Toowoomba
03-2016

High School Diploma -

Stanthorpe State High School
Stanthorpe, QLD
11-2015

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Time management
  • Customer assistance
  • Retail sales
  • Reliability and punctuality
  • Flexible schedule
  • Relationship building
  • Professional appearance
  • Retail store operations
  • Phone etiquette

Timeline

Retail Sales Associate

Repco
11.2021 - Current

Sales Associate

Giant Toowoomba
10.2020 - 11.2021

Sales Manager

Bikeline Toowoomba
09.2017 - 10.2020

Graduate Diploma - Personal Training

Australian Institute Of Personal Training

High School Diploma -

Stanthorpe State High School
Terry Martin