Terry McGurk
Gold Coast,QLD
Summary
Dynamic and accomplished in client relations and organizational management, I spearheaded a 20% growth in the finance department at Winger Hamilton. My tenure across various roles has honed my adaptability, reliability,and leadership, ensuring excellence in customer satisfaction and team development. Leveraging effective communication, I've consistently exceeded targets and fostered significant business relationships, and am excited to make an unforgettable, positive difference within your business
Overview
21
21
years of professional experience
Work History
Hostel Manager
Appel Street Pty Ltd T/A BeHome
Gold Coast, QLD
10.2022 - Current
- Developed and implemented policies for guest check-in and check-out procedures.
- Organized daily staff meetings to discuss operations, customer service, and safety protocols.
- Ensured the hostel was clean and well-maintained by regularly inspecting rooms and common areas.
- Managed customer complaints with professionalism and discretion.
- Delegated work to staff, setting priorities and goals.
- Responsible for recruiting, hiring, training, scheduling, and disciplining employees.
- Assisted guests at check-in, providing information on various services within hostel.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Lifestyle & Accommodation Manager
Self Employed
Gold Coast, QLD
10.2021 - 10.2022
- Organized and facilitated meetings with clients to discuss lifestyle goals and objectives
- Provided support to clients in a variety of areas including personal finance, health and wellness, career development, and social activities
- Developed creative strategies for managing client's lifestyle needs
- Served as a liaison between clients and vendors and service providers when necessary
- Supported families during periods of disruption providing client help in adjusting to new lifestyles
- Handled household chores to assist clients and families with cooking, cleaning and laundry
- Researched potential vendors and service providers to meet client's lifestyle needs
- Assisted with budgeting for lifestyle-related expenses based on individual preferences
- Reason for leaving: Clients of mine established a new hostel and offered me the opportunity to set it up and manage the facility
Senior Finance & Insurance Business Manager
Grand Motors Toyota
Gold Coast, QLD
01.2020 - 01.2021
- Creating and managing relationships with internal and external business partners
- Selling the best financial solution to client’s needs, overcoming objections, and successfully cross selling a number of products by consistently implementing the 300% rule
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Providing excellent customer service and value
- Efficient time management
- Consistently adhering to industry regulation
- Prospecting new business opportunities and retaining existing clients
- Facilitate face to face and phone daily meetings with new & existing clients
- Administration and management of CRM tool and preparation of reports to deadline
- Analysis of sales reports and statistics to uncover opportunities for growth
- Identifying process improvement opportunities and implement strategies for growth
- Management of debtors reporting
- Achieved Month on Month Gross profit growth since starting
- Ensured compliance with industry regulations and company policies.
- Reason for leaving: Took a short time away from work to finalise my mother's affairs in New Zealand after passing away
Finance & Insurance Business Manager
Winger Hamilton
03.2016 - 08.2019
- Creating and managing relationships with internal and external business partners
- Selling the best financial solution to client’s needs, overcoming objections, and successfully cross selling a number of products by consistently implementing the 300% rule
- Providing excellent customer service and value
- Efficient time management
- Prospecting new business opportunities and retaining existing clients
- Facilitate face to face daily meetings with new & existing clients
- Administration and management of CRM tool and preparation of reports to deadline
- Analysis of sales reports and statistics to uncover opportunities for growth
- Identifying process improvement opportunities and implement strategies for growth
- Management of debtors reporting
- Grown the finance department’s Gross Profit by 20%
- Achieved Staff Member of the Month multiple times
- Reason for leaving: Change in lifestyle and chasing my dreams of relocating to Australia
Mortgage / Insurance Adviser
Austar Financial Services
02.2014 - 02.2016
- Creating and managing relationships with internal and external business partners
- Facilitate and attend networking events
- Selling the best solution to client’s needs and overcoming objections
- Providing excellent customer service and value
- Efficient time management
- New lead generation with daily cold calling
- Facilitate face to face daily meetings with new & existing clients
- Administration and management of CRM tool and preparation of reports to deadline
- Working autonomously
- Analysis of sales reports and statistics to uncover opportunities for growth
- Successful in a 100% commission role
- Built networks from scratch with an unknown business (as new)
- Reason for leaving: I needed to return to the Waikato to support family in time of sickness
Senior Business Development Manager/Team Leader
Flight Centre (NZ) LTD / Corporate Traveller
05.2011 - 01.2014
- New lead generation with daily cold calling
- Identify key internal decision makers
- Creating and managing relationships with internal and external business partners
- Facilitate face to face meetings with new and existing clients from admin staff to CEO’s within the corporate sector
- Uncovering pain points and selling the best solution to client’s needs
- Assisting with the implementation of service offering
- Administration of CRM tool and preparation of reports to deadline
- Meeting/Exceeding individual and team sales targets
- Working autonomously
- Recruitment of new staff
- Coaching and training of new recruits and existing staff
- Facilitate monthly meetings with individual team members
- Facilitate team sales meetings weekly
- Being a positive role model
- Analysis of sales reports and statistics
- Creating individual and team business plans
- Assisting in setting strategic goals for the business as a whole
- Reason for leaving: A timely opportunity at Austar Financial Services, as I had always wanted to work in a financial advisory role
Hamilton based Locum Broker
ING Life/OnePath
10.2008 - 05.2011
- Providing excellent customer value
- Selling the best solution to client’s needs and overcoming objections
- New lead generation with daily cold calling
- Client retention
- Creating and managing relationships with internal and external business partners
- Meeting/Exceeding sales targets
- Efficient time management
- Assisting in the coaching and training of new recruits
- Administration of CRM tool and preparation of reports to deadline
- Working autonomously
- Reason for leaving: Redundancy was imminent when ANZ purchased ING Life and rebranded to OnePath
Hamilton/Tauranga Lending Team Leader/Business Development
First Credit Union
05.2004 - 10.2008
- Providing excellent customer value
- Selling to customer needs
- Being a positive role model
- Preparing and analysing weekly reports and feedback where necessary
- Reward and recognise positive behaviour
- Analysis and approval for credit applications
- Efficient Time Management
- Identify process improvement opportunities, make recommendations, follow through on actions and provide feedback
- Coaching and training new recruits
- Creating and managing relationships with internal and external business partners
- Reason for leaving: Head hunted to ING Life by a customer, and thought it was a good career opportunity to expand skill set
Education
St Johns College
Hamilton01.2000
Skills
- Guest relations management
- Effective communication
- Team building and leadership
- Solutions based problem-solver
- Multitasking capacity
- Organizational management
- Continuous improvement
- Adaptability and flexibility
References
Will be advised upon request
Employment References
Will be advised upon request
Affiliations
- Former New Zealand regional representative in Athletics, Rugby Union, Netball
- 2008 New Zealand Men's Netball Championship - Winner & Player of the Tournament
Timeline
Hostel Manager
Appel Street Pty Ltd T/A BeHome
10.2022 - Current
Lifestyle & Accommodation Manager
Self Employed
10.2021 - 10.2022
Senior Finance & Insurance Business Manager
Grand Motors Toyota
01.2020 - 01.2021
Finance & Insurance Business Manager
Winger Hamilton
03.2016 - 08.2019
Mortgage / Insurance Adviser
Austar Financial Services
02.2014 - 02.2016
Senior Business Development Manager/Team Leader
Flight Centre (NZ) LTD / Corporate Traveller
05.2011 - 01.2014
Hamilton based Locum Broker
ING Life/OnePath
10.2008 - 05.2011
Hamilton/Tauranga Lending Team Leader/Business Development
First Credit Union
05.2004 - 10.2008
St Johns College