Summary
Overview
Work History
Education
Skills
Accomplishments
Phone
Instagram
Personal Information
References
Certification
Timeline
Generic

Tess Hagan

Palmview,QLD

Summary

I am a creative Individual with extensive understanding of plants and flowers. I am currently seeking an opportunity to apply my previous retail/floristry experience, while allowing me to expand on my creative visions and knowledge. I enjoy collaborating with people and take satisfaction in helping customers fulfill their needs. I have a strong interest in art , Design and floristry . I am detail oriented and value the importance of aesthetics.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Resort Worker

Kondalilla Eco Resort
10.2022 - Current
    • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
    • Assisted in maintaining a clean and welcoming resort environment for all guests to enjoy their stay.
    • Managed daily operations of the resort, ensuring efficient and smooth workflows.
    • Collaborated with team members to ensure high-quality guest experiences, resulting in positive reviews and repeat clientele.
    • Conducted regular inventory checks to maintain stock levels for essential supplies, minimizing shortages or delays.
    • Handled guest reservations efficiently and accurately, streamlining check-in/out processes.

Commercial Cleaner

Host Cleaning
04.2021 - 02.2022
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.

Assistant Florist

Wisteria Blue Florist
04.2018 - 01.2020
  • Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
  • Assisted head florist in designing and preparing custom bouquets for weddings, events, and special occasions.
  • Boosted sales by providing exceptional customer service and product knowledge to clients.
  • Collaborated with team members to maintain a well-stocked and organized shop environment, ensuring efficiency during high-traffic periods.
  • Maximized productivity by effectively multitasking while prioritizing time-sensitive tasks.

Crew Member

Sunreef
06.2017 - 06.2017
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Education

Certificate III in Visual arts - Visual Art

Tafe Queensland
Sunshine Coast, QLD
01.2020

High School Diploma -

Unity College
Caloundra, QLD
11.2019

Glasshouse Country Christian College
Beerwah, QLD
11.2014

Mooloolah State School
Mooloolah Valley, QLD
12.2007

Skills

  • I am creative with attention to detail
  • Experienced in Artistic Design & Colour theory
  • I am polite, punctual and reliable
  • Strong work Ethic
  • learn quickly with hands-on experience
  • I am confident with people of all ages
  • I am aware of the importance of safety in the workplace
  • Creative vision
  • Team Collaboration
  • Adaptability
  • Creative merchandising and display
  • Time management abilities
  • Problem-solving abilities
  • Self Motivation
  • Creative capabilities
  • Experience in Commission requests

Accomplishments

  • 2015, Unite Award
  • 2016, Open Water Dive Certificate
  • 2019, Visual Art Award
  • 2019, Queensland Certificate of Education
  • 2020, Responsible Gambling services Certificate
  • 2020, Responsible Service of Alcohol Certificate
  • 2020, Certificate III in Visual art
  • 2023, Local Artist - Local Content art Prize winner

Phone

0437387888

Instagram

@hagantess

Personal Information

Date of Birth: 02/19/02

References

  • Jacqui Freeman, Resort Manager, 04378805113
  • Samantha Douglas, Family friend, 0403354676

Certification

  • Certified Open Water scuba Diving
  • [Queensland Certificate of Education ]2019
  • Certified Responsible Service of Alcohol,2020
  • Certified Gambling Service ,2020
  • Certificate III in Visual Art ,2020
  • Marine License, 2022
  • Personal Watercraft License, 2022

Timeline

Resort Worker

Kondalilla Eco Resort
10.2022 - Current

Commercial Cleaner

Host Cleaning
04.2021 - 02.2022

Assistant Florist

Wisteria Blue Florist
04.2018 - 01.2020

Crew Member

Sunreef
06.2017 - 06.2017

Certificate III in Visual arts - Visual Art

Tafe Queensland

High School Diploma -

Unity College

Glasshouse Country Christian College

Mooloolah State School

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Tess Hagan