Tess Hunter

• Comply with the organisation's Code of Conduct, Code of Ethics and other policies and procedures.
• Facilitate referrals and intakes into the Cooroy Family Support Centre.
• Complete case coordination activities with the overall aim to have individuals and clients presenting issues addressed within the SunnyKids Village framework across 5 key lenses: economic stability, success in education, safe and nurturing parenting, access to good health care and cultural connectedness.
• Establish case management goals with clients and support clients to achieve these goals.
• Facilitate referral and advocacy services for clients.
• Maintain client case files accurately and in a timely manner.
• Actively participate in ongoing practice development which included training, network and interagency meetings and forums.

• Established rapport with help seekers, fostering a sense of safety and comfort during emotionally challenging moments.
• Provided emotional support using empathy and active listening.
• Follow a Lifeline Care Framework to support helpseekers.
• Used counselling microskills to support helpseekers.

Domestic and Family Violence Key Worker

• Comply with the organisation's Code of Conduct, Code of Ethics and other policies and procedures.
• Facilitate referrals and intakes into the SunnyKids crisis accommodation.
• Complete case coordination activities with the overall aim to have individuals and clients presenting issues addressed within the SunnyKids Village framework across 5 key lenses: economic stability, success in education, safe and nurturing parenting, access to good health care and cultural connectedness.
• Establish case management goals with clients and support clients to achieve these goals.
• Facilitate referral and advocacy services for clients.
• Maintain client case files accurately and in a timely manner.
• Actively participate in ongoing practice development which included training, network and interagency meetings and forums.

Key Worker (On call after hours)

• Respond to calls outside of business house and triage using risk assessment and risk management procedures, and develop safety plans.
• Assess referrals and perform intakes for temporary supported (refuge) accommodation outside of business hours.
• Respond to client calls including incidents outside of business hours.
• Be available for client check ins, safety planning and response to emergencies outside of business hours.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Triaged and processed psychology referrals.

• Implemented time management strategies that increased efficiency within the allied health timetable.
• Assisted in structured therapeutic activities and supportive interactions with patients.
• Assisted children to develop social communication skills, build friendships and learning abilities.
• Through play therapy, supported children to navigate emotional and behavioural challenges.

• Reduced patient anxiety through active listening and problem-solving.
• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.