Summary
Overview
Work History
Education
Skills
Timeline
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Tess Woltsche

Newport,VIC

Summary

University Student and efficient worker, well established in fast-paced and challenging environments. Eager to learn and looking for work in the hospitality industry.

Overview

4
4
years of professional experience

Work History

Team Member

The Happy Apple
11.2021 - 03.2024
  • Handled customer complaints professionally and efficiently to maintain relationships with regular customers.
  • Assisted in training new team members, to ensure that they are aware of the businesses checklists and rules.
  • Completed closing duties promptly, allowing the store to be spotless upon arrival the following morning and begin serving customers on time each day.
  • Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.

Bar Hand

Grape Vine Gathering
10.2020 - 05.2022
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Event Bartender

Laneway Festival
02.2022 - 02.2022
  • Streamlined beverage service by efficiently managing multiple orders and accurately mixing drinks according to recipes.
  • Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.

Crew Member

KFC
04.2020 - 03.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Collaborated with team members to quickly fill large orders and serve large parties.

Education

RSA -

TAFE

Working With Children's Check -

GOVERNMENT ACCREDITED

Skills

  • Customer Service
  • Problem-Solving
  • Complaint resolution
  • Collaboration and Teamwork

Timeline

Event Bartender

Laneway Festival
02.2022 - 02.2022

Team Member

The Happy Apple
11.2021 - 03.2024

Bar Hand

Grape Vine Gathering
10.2020 - 05.2022

Crew Member

KFC
04.2020 - 03.2021

RSA -

TAFE

Working With Children's Check -

GOVERNMENT ACCREDITED

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Tess Woltsche