Tess Woltsche
Newport,VIC
Summary
University Student and efficient worker, well established in fast-paced and challenging environments. Eager to learn and looking for work in the hospitality industry.
Overview
4
4
years of professional experience
Work History
Team Member
The Happy Apple
11.2021 - 03.2024
- Handled customer complaints professionally and efficiently to maintain relationships with regular customers.
- Assisted in training new team members, to ensure that they are aware of the businesses checklists and rules.
- Completed closing duties promptly, allowing the store to be spotless upon arrival the following morning and begin serving customers on time each day.
- Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
Bar Hand
Grape Vine Gathering
10.2020 - 05.2022
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Event Bartender
Laneway Festival
02.2022 - 02.2022
- Streamlined beverage service by efficiently managing multiple orders and accurately mixing drinks according to recipes.
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
Crew Member
KFC
04.2020 - 03.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
RSA -
TAFE
Working With Children's Check -
GOVERNMENT ACCREDITED
Skills
- Customer Service
- Problem-Solving
- Complaint resolution
- Collaboration and Teamwork
Timeline
Event Bartender
Laneway Festival
02.2022 - 02.2022
Team Member
The Happy Apple
11.2021 - 03.2024
Bar Hand
Grape Vine Gathering
10.2020 - 05.2022
Crew Member
KFC
04.2020 - 03.2021
RSA -
TAFE
Working With Children's Check -
GOVERNMENT ACCREDITED