Tessa Donovan
St Lucia
Summary
Knowledgeable retail assistant with solid foundation in customer service, merchandising, and inventory management. Proven track record of maintaining organized store layouts and assisting customers in finding products efficiently. Demonstrated ability to handle transactions and manage stock effectively.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Good Price Pharmacy Deagon
02.2024 - Current
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted in training new employees
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
Pharmacy Assistant
Mackay Base Hospital
10.2024 - 02.2025
- Worked effectively in fast-paced environment
- Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
- Followed department policies, procedures and best practices for pharmacy operations.
Retail Assistant
United Chemists Lillybrook
02.2022 - 02.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Retail Assistant
United Chemists Andergrove
09.2020 - 02.2022
- Maintaining the pristine appearance of the store
- Answered telephones and provided information for customer concerns and questions
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Merchandised over-the-counter goods and rotated stock.
Education
Bachelor of Pharmacy -
University of Queensland
Brisbane, QLD11-2026
High School Diploma -
Mackay Northern Beaches State High School
Mackay 01-2021
Skills
- Team player
- Demonstrates initiative
- Friendly demeanour
- Quick learner and adapts to environments efficiently
- Detail orientated
- Flexible schedule availability
- Upselling strategies
Timeline
Pharmacy Assistant
Mackay Base Hospital
10.2024 - 02.2025
Retail Assistant
Good Price Pharmacy Deagon
02.2024 - Current
Retail Assistant
United Chemists Lillybrook
02.2022 - 02.2024
Retail Assistant
United Chemists Andergrove
09.2020 - 02.2022
Bachelor of Pharmacy -
University of Queensland
High School Diploma -
Mackay Northern Beaches State High School
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