Tess Moana Strati
Barwon Heads,VIC
Summary
Experienced store manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands. Polished professional skilled at training employees on exceptional customer service etiquette and sale techniques.
Overview
13
13
years of professional experience
Work History
Jewellery Sales Associate
Pieces Of Eight Gallery - Contemporary Jewellery
12.2023 - 05.2024
- Communicated between Jewellery designers and client depending on tailored needs around bespoke one-of-a-kind jewellery pieces.
- Carried out customer/quotes/orders/repair paperwork in a clear concise manner, in line with the company's tone and luxury standards.
- Developing strong client customer relationships around heirloom jewellery and pieces of deep significance.
- Helped customers find engagement rings, wedding bands, anniversary jewellery through strong listening skills, gaining customer bonds and trust.
Boutique Manager
Santa Maria Novella - Fragrances, Body & Skincare
12.2022 - 12.2023
- Enhanced customer satisfaction by providing personalized fragrance advice, face and body product recommendations, and an advocate for the Italian naturalness and pride in lifestyle. Through story telling, the history behind the worlds oldest pharmacy won the hearts of many Melbourne clientele and tourists.
- A strong focus and goal in establishing a loyal customer base by building strong relationships and exceptional service In line with standards from Italy. This was key focus as it was the first boutique in Melbourne.
- Directed masterclass events and VIP nights to deliver the essence of the brand more intimately to selected customers.
- Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
- Increased sales through effective visual merchandising and creative window displays.
Retail Store Manager
Alpha60 - Melbourne Fashion Label
04.2011 - 12.2022
- Managed 3 city stores cumulative 5-6 years, worked within company ten years.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly, never let issues wait.
- Was able to work well under pressure, managing two stores with double shop floor maintenance including Visual merchandising every collection drop
- Rostering to accommodate inventory work , busy online sales periods, and also focused around each staff members individual strengths and where they can excel with job satisfaction. This called for good forecasting and organizational skills.
- Managed inventory control - online orders are generated through the shop floor, managing inventory between two stores was key to flowing sales and reducing error during busy sale periods. The more accurate the inventory, less stressed staff and customer will be.
- Event coordination for the Chapter house store meant rostering accordingly, making sure standards are met for events being held by private parties, good personal and store presentation being key, clearing of shop floor for set up, being available to both staff and event preparation.
- Organised team meetings, team incentives and rewards for targets met, making sure everyone was comfortable, felt equal and enjoyed coming to work.
- Trained and hired many staff / new management for other Alpha60 stores. This required brand leadership, knowledge, and interpersonal skills.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Made sure everyone knew where to find information so they were confident in their roles.
Education
Fragrance Formulation
Cinquieme Sens Paris
Paris, France10.2016
Bachelor of Science - Naturopathy
Southern School Natural Therapies
Melbourne, VIC11.2015
Skills
- High level customer service mindset
- Building Customer Trust and Loyalty
- Strong fragrance experience
- Effective Working Relationships
- Retail Employee Training
- Retail Operations
- Administrative Management
- Problem Anticipation and Resolution
Interests & Current Endeavours
- Development of Niche perfume Brand, consisting with luxury hand-crafted Parfum range. Inspirations are connected to heritage and nature, with a focus on quality ingredients creating emotive experiences.
- Completion of Self-Employment course with interests strengthening entrepreneurial skills.
Timeline
Jewellery Sales Associate
Pieces Of Eight Gallery - Contemporary Jewellery
12.2023 - 05.2024
Boutique Manager
Santa Maria Novella - Fragrances, Body & Skincare
12.2022 - 12.2023
Retail Store Manager
Alpha60 - Melbourne Fashion Label
04.2011 - 12.2022
Fragrance Formulation
Cinquieme Sens Paris
Bachelor of Science - Naturopathy
Southern School Natural Therapies