A seasoned aviation professional with extensive experience in quality assurance, safety management, regulatory compliance, and air traffic control (ATC). Holds an ATC instructor rating and a strong background in delivering operational training and assessments within high-stakes aviation environments. Demonstrates proven leadership in managing quality management systems, conducting internal audits, performing root cause investigations, and delivering compliance-based training. Skilled in driving continuous improvement initiatives within highly regulated aviation sectors. Holds a Tongan passport and is currently residing in Australia under a student visa.
• Quality Management Systems: Developed, implemented, and maintained comprehensive quality and reliability processes, mirroring the oversight required at a high-standard facility.
• Internal audits and investigations: Coordinated regular process evaluations, identified recurring issues, and recommended corrective actions that apply to managing internal audits and root cause analyses.
• Team Leadership: Hired, trained, and managed quality assurance staff; conducted performance evaluations and managed corrective actions to ensure compliance with regulatory requirements.
• Regulatory Compliance: Evaluated aircraft maintenance programs, conducted ramp surveillance, and ensured adherence to airworthiness protocols aligned with CAA and other regulatory frameworks.
• Investigative Oversight: Executed detailed investigations to assess compliance with safety directives and issued recommendations, laying the groundwork for robust risk and change management processes.
• Training and Compliance: Designed and delivered training curricula, led proficiency assessments, and ensured that operational practices met strict regulatory standards.
• Quality Improvement: Developed performance evaluation instruments and contributed to process enhancements, reinforcing a culture of continuous improvement and safety.
· Collaborated with the management team to develop the ISAGO Accreditation Project
· Achieved ISAGO accreditation by completing the audit with accuracy and efficiency.
· Implemented SMS by introducing the SERA system for reporting incidents and accidents.