Thaina De Souza Viana
Sydney,Australia
Summary
Motivated and values-driven professional with extensive experience in the not-for-profit and private disability sector. Employing an empathy-based approach to engage with vulnerable and at-risk clients and community members to improve quality of life and community participation.
Overview
6
6
years of professional experience
Work History
Support Coordinator
DMS Care
07.2023 - Current
- Managing NDIS Participants, their NDIS plans and budgets
- Daily engagement and relationship building with essential stakeholders including NDIA, LAC providers and allied health professionals and departments
- Identification and mitigation of risks to Participants and support staff, in line with NDIA and internal policies and procedures
- Maintaining excellent interpersonal skills while identifying opportunities for client and business opportunities
- Ensuring spending of Participants' NDIS funds aligned with month-to-month budgeting and identifying opportunities to reduce expenses when applicable
- Engaging with family and caretakers to ensure the highest quality of service aligned with a Participant's NDIS goals
- Report and progress notes written and submitted internally and externally on a regular basis.
Support Worker
Next Community
07.2018 - 03.2021
- Promoting community participation by providing physical, social emotional supports to clients outside the home
- Monitoring and reporting on client progress and maintaining case notes
- Facilitating community development initiatives
- Ensuring compliance with NDIS best practice guidelines aligned with individual NDIS goals
- Understanding Participant goals and ensuring they are always at the fore when interacting with and assisting NDIS Participants
- Preparing and support with meal preparation and planning.
Community Support Worker
Wingdap Foundation
10.2020 - 01.2021
- Assisting clients with daily living tasks to maintain to improve quality of life and general health and wellbeing
- Assisting clients with working towards and achieving personal goals, supporting individual development and improving social skills and confidence
- Regularly providing support within the home to promote personal independence and develop social and employment-related skills
- Providing community access assistance to individuals with intellectual, physical, psychosocial and sensory disabilities.
Volunteer
OzHarvest
01.2019 - 08.2020
- Supporting with event planning, facilitation and assessment
- Maintaining the general cleanliness and functioning of OzHarvest facilities and resources
- Assisting with special events and programs outside of the regular scheduling.
NDIS Service Coordinator
PHM Health
- Implementing NDIS Participant's plans and empowering self-direction of supports
- Promoting choice and control by engaging with Participants and carers at each step of their NDIS journey to select appropriate supports and services
- Monitoring progress towards NDIS goals and maintaining accurate and current case notes and filing
- Identifying and implementing improvements for communication and workflow barriers
- Assisting care coordination team with scheduling and rostering
- Performing assorted office administration duties.
Education
First Aid training and CPR -
Stott's College
09.2022
Diploma of Leadership and Management -
Northwest College
02.2022
Diploma of Community Services -
Australian Academy of Commerce
03.2018
Skills
- Dispute resolution
- Problem solving
- Communication
- Leadership
- Compassion
- Strategy
Personal Information
Title: SUPPORT COORDINATOR
References
References available upon request
Timeline
Support Coordinator
DMS Care
07.2023 - Current
Community Support Worker
Wingdap Foundation
10.2020 - 01.2021
Volunteer
OzHarvest
01.2019 - 08.2020
Support Worker
Next Community
07.2018 - 03.2021
NDIS Service Coordinator
PHM Health
First Aid training and CPR -
Stott's College
Diploma of Leadership and Management -
Northwest College
Diploma of Community Services -
Australian Academy of Commerce
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