Thais Caroline Sartorato
Melbourne
Summary
Business Development Manager – 8 years’ experience in Customer Service seeking for a courier progression and development.
Offering strong interpersonal and communication skills, coupled with solid understanding of customer service principles among with 5 Years Retail eXperience.
My diverse background prides on offering me with tools to build a solid future with a holistic overview.
Overview
5
5
years of professional experience
Work History
Business Development Manager
Noah’s Creative Juice
03.2022 - Current
- Develop and implement strategic business development plans to achieve Noah’s Creative Juice objectives and revenue goals.
- Identify new business opportunities and market trends through market research and analysis.
- Evaluate the effectiveness of existing business development strategies and make recommendations for improvement.
- Build and maintain strong relationships with existing clients to ensure customer satisfaction and retention.
- Address client concerns and inquiries promptly to enhance client experience and strengthen client loyalty.
- Represent the Noah’s Creative Juice at industry events, conferences, and networking forums to promote brand awareness and establish industry connections.
- Travel to visit new markets, conduct field research to identify potential business opportunities and generate leads.
- Duties
Visual Merchandiser
Heritage Brands
08.2021 - 02.2022
- Design and set up attractive displays showcasing beauty products in-store, including window displays, counters, and product showcases.
- Highlight product features, benefits, and ingredients to address specific skincare concerns.
- Arrange and style beauty products to highlight their unique attributes and usage.
- Ensure that makeup, skincare, and haircare items are presented neatly and in an inviting manner.
- Coordinate colours and themes to create cohesive displays that align with brand aesthetics and seasonal trends.
- Develop creative narratives and storytelling concepts to engage customers and convey brand messages through displays.
- Incorporate lifestyle imagery and graphics that resonate with the target audience.
- Duties
Sales Representative
Origani
10.2020 - 08.2021
- Showcase skincare products to prospective customers through demonstrations, samples, and presentations.
- Develop and maintain strong relationships with existing and potential customers, including spas, salons, dermatologists, and retail stores.
- Respond to customer inquiries, provide product recommendations, and offer personalized skincare advice.
- Conduct market research to identify potential customers, market trends, and competitor activities.
- Collaborate with marketing teams to execute promotional campaigns, product launches, and special events.
- Stay informed about skincare industry developments, product innovations, and emerging trends.
- Travel to client locations, trade shows, and industry events to represent the skincare brand and expand market reach.
- Duties
Education
Advanced Diploma - Leadership Management
Australian Pacific College
12.2021
Certificate IV - Marketing & Communication
Australian Pacific College
12.2020
Skills
- SALES STRATEGY DEVELOPMENT - Ability to engage with periodic goals and strategically enhance achievements
- Client relations and customer service - Strong ability to build and maintain relationships with clients through effective communication and understanding of their needs Proven track record of retaining and growing client accounts
- TEAM COLLABORATION - strong team player Collaborative team player with a proactive approach to achieving collective sales goals Experienced in cross-functional teamwork to deliver exceptional customer experiences
- Time management - Ability to self-manage and deliver positive results within a considerable time management skill
Personal Attributes
Possessing a unique blend of strategic thinking, excellent communication skills, and strong relationship-building abilities. I am a goal-oriented individual who thrive on achieving targets and driving business growth through innovative strategies. Adaptable and problem-solving skills to navigate challenges effectively and capitalize on emerging opportunities in dynamic markets. Results-driven and customer-focused, prioritizing the client needs and delivering tailored solutions that add value. With leadership capabilities, analytical insight, and a continuous learning mindset, I lead cross-functional teams, motivate colleagues, and foster collaboration to achieve shared objectives.
Timeline
Business Development Manager
Noah’s Creative Juice
03.2022 - Current
Visual Merchandiser
Heritage Brands
08.2021 - 02.2022
Sales Representative
Origani
10.2020 - 08.2021
Certificate IV - Marketing & Communication
Australian Pacific College
Advanced Diploma - Leadership Management
Australian Pacific College
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