Thai Son Nguyen
Perth,WA
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through managing and supervising.
Overview
2
2
years of professional experience
Work History
Motel Manager
Barricade Holdings Pty Ltd Trading As Safety Bay P
Perth, WA
03.2021 - 01.2022
- Provided exceptional service and assistance to guests upon check-in.
- Oversaw day-to-day operations of 26-room hotel with staff of 9 employees.
- Carried out day-day-day duties accurately and efficiently.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data
Car Wash Attendant
Silver Sponge East Perth
Perth, WA
09.2019 - 03.2021
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Performed exterior waxing, carpet shampooing and leather treatment.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Education
Bachelor of Science - Architecture And Interior
Vietnam Maritime University
Vietnam5.5 IELTS - IELTS
Gia Bao English Center
Vietnam03.2019
High School Diploma -
Vinh Bao High School
Vietnam07.2016
Skills
- Vendor interaction
- Strategic planning and analysis
- Policy and procedure adherence
- Guest experiences
- Office and staff streamlining
- Staff supervision
Timeline
Motel Manager
Barricade Holdings Pty Ltd Trading As Safety Bay P
03.2021 - 01.2022
Car Wash Attendant
Silver Sponge East Perth
09.2019 - 03.2021
Bachelor of Science - Architecture And Interior
Vietnam Maritime University
5.5 IELTS - IELTS
Gia Bao English Center
High School Diploma -
Vinh Bao High School