Summary
Overview
Work History
Education
Skills
Timeline
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Thanh Ngoc Le

Sydney,NSW

Summary

Dynamic professional with a proven track record at GONG CHA, excelling in customer service and crisis management. Recognized for outstanding service delivery, I leverage strong problem-solving skills and data analysis to enhance service optimization. A dependable team player, I thrive in fast-paced environments, ensuring exceptional customer satisfaction and fostering collaboration.

Overview

3
3
years of professional experience

Work History

GONG CHA
Canley Heights, NSW
08.2022 - 08.2025
  • Resolved customer issues to promote high satisfaction through knowledgeable service.
  • Organized and prioritized tasks to meet service goals efficiently.
  • Engaged with customers face-to-face, ensuring exceptional service quality.
  • Collaborated with team members to achieve project objectives and KPIs.
  • Pursued continuing education and advanced training to maintain industry knowledge.
  • Supported colleagues by fostering a collaborative work environment.
  • Recognized by management for outstanding customer service delivery.
  • Conducted research and data analysis to inform strategic planning and decision-making.

Education

Advanced Diploma of Information Technology -

SSBT
Sydney, NSW

Skills

  • Customer service and support
  • Team collaboration
  • Crisis management
  • Customer onboarding
  • Relationship management
  • Service optimization
  • Time management
  • Problem solving
  • Communication strategies
  • Attention to detail
  • Adaptability to change
  • Flexible thinking
  • Calm under pressure
  • Computer proficiency
  • Fluent in Vietnamese
  • Team management
  • Dependability and responsibility
  • Data analysis
  • Project coordination

Timeline

GONG CHA
08.2022 - 08.2025

Advanced Diploma of Information Technology -

SSBT

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Thanh Ngoc Le