Thanh Phuong NGUYEN
Melbourne,Australia
Summary
Dedicated and compassionate individual with nearly 3 years of experience in the hospitality industry, specializing in customer service and effective communication. Skilled in building strong connections with people, particularly the elderly, through hands-on experience as a barista at a local restaurant. Passionate about caring for others, with a background in volunteer programs in Vietnam, demonstrating empathy, cultural sensitivity, and commitment to community support. A good listener willing to improve and a friendly co-worker to be around, always ready to help.
Overview
3
3
years of professional experience
Work History
Bartender all rounder
The Eight Monkey
11.2023 - Current
- Prepare and serve a variety of beverages including coffee, tea, and non-alcoholic cocktails to a consistently high standard.
- Greet customers warmly and engage in friendly conversation to enhance guest satisfaction.
- Ensure proper setup and closing of the bar area each day, including basic inventory checks and storage.
- Uphold high levels of customer service, responding to questions and resolving concerns promptly.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Front of House
Le Hoang Restaurant
06.2022 - 11.2023
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Streamlined front of house operations for improved efficiency and productivity.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Attended regular team meetings to discuss strategies for improving front of house operations and guest experiences.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
Education
Bachelor of Business - Logistic And Supply Chain
RMIT UNIVERSITY
03-2027
Skills
- English
- Vietnamese
- Strong communication and interpersonal skills
- Conflict resolution and problem solving
- Empathy and active listening
- Menu memorization
- Hospitality service expertise
- Time management and organization
Languages
English
Vietnamese
L'oreal Brainstorm 2025
L'Oréal Brandstorm 2025 is a global innovation competition that challenges young talents (aged 18–30) to revolutionize the male beauty and care industry through creative, sustainable, and tech-driven solutions. This year’s theme is MEN. BEAUTY & CARE. GAME ON. Invites participants to reimagine how men engage with grooming and self-care. Participants work in teams of three to develop innovative products, services, or digital experiences that embrace inclusivity and leverage technologies such as AI, AR, or personalization tools. Sustainability and feasibility are key judging criteria. The competition offers participants valuable mentorship, exposure to L'Oréal’s professional networks, and the opportunity to pitch at the global finals in Paris. Winning teams may be awarded a 3-month paid mission at L'Oréal HQ to develop their project further, with potential career opportunities. Brandstorm fosters creativity and innovation, providing a platform for students and young professionals to make a meaningful impact in the evolving beauty industry.
Interests
- Music
- Enjoy hobbies that combine physical activity with outdoor exploration
- Road Trips
- Swimming
- High-Intensity Interval Training
- Gym Workouts
Timeline
Bartender all rounder
The Eight Monkey
11.2023 - Current
Front of House
Le Hoang Restaurant
06.2022 - 11.2023
Bachelor of Business - Logistic And Supply Chain
RMIT UNIVERSITY
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