Thanh Quoc Dao
Ultimo,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
Bank For Investment And Development Of Vietnam
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Bartender /Waiter's Assistant
Azabu Group ( Hanasaki Chatswood )
07.2023 - 12.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Restaurant Waiter
Mikazuki Chatswood
07.2022 - 07.2023
- Supported personal needs of residents dealing with diverse conditions.
- Bussed and reset tables to keep dining room and work areas clean
- Answered customers' questions, recommended items, and recorded order information
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
Education
Bachelor of Commerce - Marketing
Macquarie University
Sydney, NSWDiploma of Commerce - Marketing
Macquarie University
Sydney, NSW10.2021
Skills
- Solution Coordination
- Customer Support
- Consultative Sales
- Creative Solutions
Timeline
Bartender /Waiter's Assistant
Azabu Group ( Hanasaki Chatswood )
07.2023 - 12.2023
Restaurant Waiter
Mikazuki Chatswood
07.2022 - 07.2023
Customer Service Officer
Bank For Investment And Development Of Vietnam
Bachelor of Commerce - Marketing
Macquarie University
Diploma of Commerce - Marketing
Macquarie University
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