Summary
Overview
Work History
Education
Skills
Timeline
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Thanh Quoc Dao

Ultimo,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Officer

Bank For Investment And Development Of Vietnam
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Bartender /Waiter's Assistant

Azabu Group ( Hanasaki Chatswood )
07.2023 - 12.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Restaurant Waiter

Mikazuki Chatswood
07.2022 - 07.2023
  • Supported personal needs of residents dealing with diverse conditions.
  • Bussed and reset tables to keep dining room and work areas clean
  • Answered customers' questions, recommended items, and recorded order information
  • Cultivated warm relationships with regular customers
  • Explained menu items and suggested appropriate options for food allergy concerns

Education

Bachelor of Commerce - Marketing

Macquarie University
Sydney, NSW

Diploma of Commerce - Marketing

Macquarie University
Sydney, NSW
10.2021

Skills

  • Solution Coordination
  • Customer Support
  • Consultative Sales
  • Creative Solutions

Timeline

Bartender /Waiter's Assistant

Azabu Group ( Hanasaki Chatswood )
07.2023 - 12.2023

Restaurant Waiter

Mikazuki Chatswood
07.2022 - 07.2023

Customer Service Officer

Bank For Investment And Development Of Vietnam

Bachelor of Commerce - Marketing

Macquarie University

Diploma of Commerce - Marketing

Macquarie University
Thanh Quoc Dao