Thejan Rathnayake
Kew East
Summary
Seasoned Operations Manager and talented leader with 5+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
WooliesX - Woolworths Group
11.2023 - Current
- To support the CFC Manager to drive the WooliesX and Woolworths Group strategy within the CFC to ensure delivery of the eCom strategy
- Lead 700+ team members including 3 Department Managers and 6 Assistant Department Managers
- Responsible for $152M PA in turnover and make sure Optimal Order and On Time Dispatch KPIs are met to the target or better
- Support the Department Managers in leading their teams, checking all processes are being completed, and continuously reviewing if tasks can be done in a better way to improve efficiency
Review key customer metrics daily - Work closely with the Payroll and Admin Manager to ensure recruitment is maintained and teams are rostered correctly
- Collaborate with our Online Commercial and Online Replenishment teams to improve customer satisfaction
- Engage with the local community to strengthen positive relationships and build the Woolworths brand
- Lead the CFC in the absence of the CFC Manager
- Identify & develop talent in the CFC to build a talent pipeline for our Woolworths Group
Assistant Store Manager
Woolworths Prahran
08.2022 - 10.2023
- Control Profits & Losses
- Leading team to put team and customers first through the day to day management of a supermarket
- Coaching teams to deliver great shopping experience through superb store standards in Food Safety, Safety and Merchandising Standards
- Delivering key performance metrics and targets across the Grocery, Nightfill and Online departments
- Leading the store in the absence of the Store Manager
Fruit and Veg Team Manager
Woolworths
03.2020 - 08.2022
- Collaborate with the Store Manager and the operational teams to execute the Woolworths Premium Store Concept
- Deliver main KPIs (Sales, Stockloss, Safety and Customer Satisfaction)
- Responsible for $10m PA in turnover and achieve sales to the budget or better
- Lead and coach 16 direct reports including an Assistant Department Manager
- Manage and supervise the team to achieve specific targets within the given timeline
- Drive best practices and continuous improvement within the store by ensuring compliance with company policies and guidelines
- Making rosters within a given budget and maintaining the costings throughout the week
- Drive and role modelling a genuine passion for customer needs
- Formulate pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales and studying trends
- Manage all the controllable costs to keep operations profitable
- Support the Store Manager with the store operation and lead the store and the team where needed
Assistant Fruit and Veg Team Manager
Woolworths
10.2019 - 03.2020
- Lead teams across the F&V Department to put team and customers first through the day to day management of the department
- Coaching Teams to deliver great shopping experience through superb store standards in Food Safety, Safety and Merchandising standards
- Ensure quality/fresh product is available for customers
- Ensure daily operational routines are completed
Delicatessen and Bakery Team Member
Woolworths
11.2016 - 10.2019
- Providing outstanding customer service to customers while maintaining the company standards
- Manage and supervise the team to achieve specific targets within the given time line
Trainee Brand Manager
Abans PLC
02.2015 - 02.2016
- Dealing with marketing teams in order to promote and develop new brands
- Execute the category’s pricing, promotion, range selection and layout development
- Dealing with international stakeholders
- Develop strong relationships with suppliers in order to execute goals
- Visiting stores to test result the strategies
- Team management
- Delivering company special projects at given deadlines
- Monitor product distribution and consumer reaction
Education
Master of Business Administration -
Charles Sturt University
12.2017
Bachelor of (HONS) - Electronic Engineering
Sheffield Hallam University
12.2014
Skills
- Coaching & Mentoring
- Customer service
- Inventory management
- People management
- Problem solving
- Sales growth
- Negotiation skills
- Project management
- Stakeholder management
- Brand development
- Ability to Work Under Pressure
- Operations management
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Policies and procedures implementation
- Performance monitoring
- Maintaining compliance
- Goal setting
- Health and safety compliance
Affiliations
- Engineers Australia
- IEEE
Careerachievements
- Store Manager relief, Prahran, Leading the store through Supermarket to Metro Conversion
- New store opening, Melbourne Square, 2020, Opening as Fruit & Veg Team Lead
- New store opening, The District, 2019, Opening as Assistant Fruit & Veg Team Lead
- Fruit and Veg Team Manager of the Year, 2020/2021, (VIC/TAS Zone 3)
- Fruit and Veg Group Lead, Group 309, VIC/TAS Zone 3
- F&V Cultivate Program POC, Early 2022, One of the first four group leads to roll-out
- Fruit and Veg Group Lead, Group 315, VIC/TAS Zone 4
Hobbies and Interests
- Photography
- Playing Cricket
- Watching movies
- Riding
Timeline
Operations Manager
WooliesX - Woolworths Group
11.2023 - Current
Assistant Store Manager
Woolworths Prahran
08.2022 - 10.2023
Fruit and Veg Team Manager
Woolworths
03.2020 - 08.2022
Assistant Fruit and Veg Team Manager
Woolworths
10.2019 - 03.2020
Delicatessen and Bakery Team Member
Woolworths
11.2016 - 10.2019
Trainee Brand Manager
Abans PLC
02.2015 - 02.2016
Bachelor of (HONS) - Electronic Engineering
Sheffield Hallam University
Master of Business Administration -
Charles Sturt University
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