Theodora Stephanie Kollatos
Lalor,Australia
Summary
Dynamic Travel Consultant accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations, and best practices impacting different types of travel.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Travel Consultant
Flight Centre Broadmeadows
Broamdeadows, VICTORIA
03.2023 - Current
- Assisted clients in selecting travel packages tailored to preferences.
- Coordinated travel itineraries ensuring seamless transitions between services.
- Managed booking processes using industry-standard reservation systems.
- Educated clients on travel regulations, visa requirements, and safety tips.
- Developed and maintained strong relationships with customers to ensure repeat business.
Kids photographer
Gotcha kids
10.2022 - Current
- Cash handling
- Customer service
- Complaints
- Travelling Interstate
- Photography
- Interacting and entertaining children and parents
- Clothing children and prepping them for shoots
- Setting up and closing down the studio
Van Sales Driver
Tasty Fresh
09.2021 - 08.2022
- Cash handling
- Customer service
- Complaints
- Driving
- End of day balance
Guest Services Agent
Virgin Australia
05.2021 - 06.2021
- Helping guests check in
- Rebooking flights
- Checking documentation is correct
- Assisting unaccompanied minors and the disabled
- Covid disruption
Traffic Control
MIEPOL Traffic
01.2019 - 05.2021
- Communication
- Stop/Slow
- Site set ups
- Redirecting traffic
- Detour set ups
- Lane and road closures
- SWIMS, paperwork
- Road maintenance/inspections with DM roads
- Helping pedestrians and locals
- Vicroads RWE/MOA activations
Administration
My Furniture/Bradshaw Australia
09.2017 - 12.2018
- Purchase Orders
- Customer Service
- Customer Bookings (freight services)
- Repairs & Returns (CSRS)
- Cash Handling
- Customer Complaints
- Internet Sales
Administration/Cashier
The Good Guys Thomastown
Thomastown
08.2013 - 09.2017
- Ordering stock
- Customer Service
- Processing Payroll
- Repairs & Returns
- Cash Handling
- Banking & Transactions
- Customer Complaints
- Budgets & Sales Reports
- Internet Sales
Store Manager
Phone Collection Northland
Northland
09.2012 - 04.2013
- Making weekly rosters
- Reaching weekly targets
- Link selling and up selling
- Team member training
- Customer service
- Face to face sales
- Customer complaints
- Replenishment of stock
Customer Service Leader (CSL)
KFC Thomastown
Thomastown
05.2009 - 09.2012
- Sales
- Customer Service
- Team member training
- Customer complaints
- Replenishment of stock
- Coordinate work teams
- Maintain employee relations
- Maintain store safety
Education
Certificate III & IV Travel & Tourism - Certificate III & IV Travel & Tourism
Wodonga Tafe
Melbourne, VIC08-2025
High School Diploma (VCE Certificate) -
St Johns College
Preston, Melbourne01.2009
Year 7 - 9 -
Presentation College Windsor
Windsor, Melbourne01.2006
Skills
- Sales Driven
- Customer Service
- Team Leader
- Proficient Complaint Handler
- Ability to perform under pressure
- Cash Handling Expertise
- Advanced Clerical Knowledge
- Goal Oriented
- Self Sufficient
- High Level of Accuracy
- Trusted Key/Code Holder
- Creative Problem Solver
- Exceptional Communication Skills
- MS Window Proficient
- Quick Learner
- Strategic Sales Knowledge
- Honest
- Highly Organised
- Bilingual – English/Greek
- Friendly
Certification
- 2010 - Certificate II in Retail Operations, FIR Australian Retail College
- 2011 - Certificate III in Retail Operations, FIR Australian Retail College
- 2018 - Certificate HLTAID003 Provide First Aid Attainment, Real Response
- 2018 - Certificate CPCCWHS1001 Safety in the Construction Industry, Executive Training Group
- 2018 - Certificate RIIWHS205D Control traffic with Stop-Slow Bat, Executive Training Group
- 2018 - Certificate RIIWHS302D Implement Traffic Management Plan, Executive Training Group
References
- Sarah, Saldaneri, Sales Manager, 0421 876 774, My Furniture
- Bec, Pritchard, Operations Manager, 0407 376 518, Tasty Fresh
- Marisa, El Kanati, Admin Manager, 0412 830 023, The Good Guys
- Matty, Maher, MIEPOL Owner, 0417 690 653, Miepol
Timeline
Travel Consultant
Flight Centre Broadmeadows
03.2023 - Current
Kids photographer
Gotcha kids
10.2022 - Current
Van Sales Driver
Tasty Fresh
09.2021 - 08.2022
Guest Services Agent
Virgin Australia
05.2021 - 06.2021
Traffic Control
MIEPOL Traffic
01.2019 - 05.2021
Administration
My Furniture/Bradshaw Australia
09.2017 - 12.2018
Administration/Cashier
The Good Guys Thomastown
08.2013 - 09.2017
Store Manager
Phone Collection Northland
09.2012 - 04.2013
Customer Service Leader (CSL)
KFC Thomastown
05.2009 - 09.2012
Certificate III & IV Travel & Tourism - Certificate III & IV Travel & Tourism
Wodonga Tafe
High School Diploma (VCE Certificate) -
St Johns College
Year 7 - 9 -
Presentation College Windsor
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