Therese El-Haddad
South Wentworthville,NSW
Summary
I have the proven ability to enhance patient experiences through effective communication and efficient appointment management. I am skilled in data entry and time management, consistently ensuring accurate documentation and streamlined processes. Committed to delivering exceptional service and supporting team objectives.
I've Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
Work History
Receptionist
Cardiology Australia
10.2024 - Current
- Greeted and assisted patients, ensuring a welcoming environment and addressing inquiries promptly.
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Coordinated communication between patients and medical staff, facilitating efficient information exchange.
- Maintained accurate patient records and documentation to support administrative processes.
- Processed billing and insurance claims, ensuring compliance with company policies and procedures.
Retail Sales Associate
Cotton On Group
10.2023 - 03.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to optimize accessibility and presentation.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to meet sales goals and improve store performance.
Education
Bachelor of Secondary Education - Education
The University of Sydney
Sydney, NSW12-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
Timeline
Receptionist
Cardiology Australia
10.2024 - Current
Retail Sales Associate
Cotton On Group
10.2023 - 03.2024
Bachelor of Secondary Education - Education
The University of Sydney