Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

THI Le

Melbourne,VIC

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Results-driven Team Leader Manager known for high productivity and efficient task completion. Specialize in strategic planning, team motivation, and conflict resolution, ensuring smooth operational flow. Excel in communication, leadership, and problem-solving, using these soft skills to lead teams towards achieving organizational goals with precision and adaptability. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Manager Director

Vodafone 2009 -Jim ' Laundry Service North Melbourne2021
Melbourne, Vic
09.2020 - 05.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Thornbury High School
Victoria
12-1997

Skills

  • Customer service
  • Team leadership
  • Decision making
  • Problem solving
  • Project management
  • Customer relationship management
  • Process improvement
  • Effective communication
  • Strategic planning
  • Attention to detail

Languages

Vietnamese
Professional

Timeline

Manager Director

Vodafone 2009 -Jim ' Laundry Service North Melbourne2021
09.2020 - 05.2025

High School Diploma -

Thornbury High School
THI Le