THI THIEN NGA HO
Wollongong,NSW
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cafe position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Assistant Restaurant Manager
Little Vietnam
Wollongong, NSW
10.2019 - 09.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Managed staff schedules and maintained adequate coverage for all shifts.
Assistant Fast Food Manager
Hero Sushi
Wollongong, NSW
12.2021 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Cafe Manager
Try Our Buns
Unanderra, NSW
10.2023 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Managed inventory and negotiated with suppliers to ensure fresh ingredients were always available, reducing waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
Diploma of Business -
University of Wollongong
Wollongong07.2020
Bachelor of Business -
University of Wollongong
Wollongong, NSW12.2022
Skills
- Health and Safety Regulations
- Customer Service
- Food Preparation
- Operations Management
- Food Safety Compliance
- Complaint resolution
- Employee Scheduling
- Staff Training and Development
- Safe Food Handling
- Multitasking Abilities
Hobbies and Interests
Outdoor activities
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Cafe Manager
Try Our Buns
10.2023 - Current
Assistant Fast Food Manager
Hero Sushi
12.2021 - Current
Assistant Restaurant Manager
Little Vietnam
10.2019 - 09.2021
Diploma of Business -
University of Wollongong
Bachelor of Business -
University of Wollongong