Thi Bao Ngoc Le
Gold Coast,Australia
Summary
Dedicated and hardworking hospitality professional with a strong eagerness to learn and contribute. Skilled in customer service, food preparation, and team collaboration, with a solid commitment to quality and efficiency. Adaptable, detail-oriented, and passionate about providing exceptional service in every interaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Room Attendant
Meriton Suites Surfers Paradise
Gold Coast, Australia
02.2025 - Current
- Clean and service guest rooms, including bedrooms, bathrooms, kitchens, and living areas to five-star standards.
- Make beds, change linen, and replenish towels and guest amenities.
- Clean kitchen areas, including sinks, stovetops, microwaves, fridges, dishwashers, and all benchtop.
- Clean living rooms, including vacuuming carpets, mopping floors, dusting furniture, cleaning TVs, windows, and surfaces.
- Ensure all rooms are tidy and properly set up for new guest arrivals.
- Report any maintenance issues or lost & found items to supervisors.
- Follow all safety, hygiene, and cleanliness protocols.
- Provide polite and professional service if approached by guests.
Chef & Front of House Team Member
Roll'd Vietnamese
Gold Coast, Australia
06.2024 - 01.2025
- Managed front-of-house operations, including opening procedures, setting up stations, and ensuring seamless service.
- Prepared fresh ingredients and expertly crafted Vietnamese rice paper rolls while handling customer orders.
- Delivered exceptional customer service by taking orders, serving guests, and assisting with food preparation.
- Maintained inventory by restocking sauces, roll trays, and essential ingredients to support continuous operations.
- Assisted the kitchen with food preparation for both in-store and delivery orders.
- Performed end-of-day tasks, including POS closing, cash handling, transaction reconciliation, and store runs.
- Ensured a clean, hygienic, and well-organized front-of-house environment through thorough cleaning and sanitization.
Training Trainee - Human Resources & Training Department
Six Senses Ninh Van Bay
Nha Trang, Vietnam
03.2023 - 07.2023
- Conducted interviews and screenings for potential interns and managed on-boarding processes.
- Provided administrative support for internship programs, ensuring seamless integration of new interns.
- Facilitated English and Code of Conduct training sessions for staff and interns.
- Organized and led experience tours for university and high school students.
- Designed training materials, reports, posters, and vouchers for Human Resources activities.
- Assisted other departments, including Sustainability and Experience Center, during peak periods.
Teaching Assistant
ILA Vietnam
Ho Chi Minh, Vietnam
10.2022 - 03.2023
- Managed classroom activities, ensuring a productive and engaging learning environment.
- Assisted teachers in preparing lessons, marking assignments, and tracking student progress.
- Communicated with parents regarding student performance and progress updates.
- Provided telesales support by contacting prospective students and assisting with enrollment.
- Assisted in event organization and center decoration for special occasions.
Education
Master of Arts - International of Tourism and Hospitality Managment
Griffith University
Gold Coast06-2026
Bachelor of Arts - Tourism And Hospitality Management
Ton Duc Thang University
Vietnam10-2023
Skills
- Collaborative support
- Time management
- Attention to detail
- Adaptability
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Certification
- Blue card - 2025
- Food Safety - 2024
- Responsible Service of Alcohol (RSA) - 2024
- Microsoft Office Specialist (MOS) - 2021, Word: 981 | Excel: 940 | PowerPoint: 828
References
- Brooke, Manager from Roll'd Vietnamese, 0402928435
- Dhaval Joshi, from AHS Marriot, 0469852247
Timeline
Room Attendant
Meriton Suites Surfers Paradise
02.2025 - Current
Chef & Front of House Team Member
Roll'd Vietnamese
06.2024 - 01.2025
Training Trainee - Human Resources & Training Department
Six Senses Ninh Van Bay
03.2023 - 07.2023
Teaching Assistant
ILA Vietnam
10.2022 - 03.2023
Master of Arts - International of Tourism and Hospitality Managment
Griffith University
Bachelor of Arts - Tourism And Hospitality Management
Ton Duc Thang University
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