Thi Dung Vu
48 Augusta Street,NSW
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Efficient FOH Team Member known for productivity and completing tasks swiftly. Possess specialized skills in customer service, order management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless front-of-house operations and positive guest experiences.
Overview
17
17
years of professional experience
Work History
FOH Team Member
Peroni bar
Departure Plaza
11.2021 - Current
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Organized menus for each table according to established standards.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Balanced daily registers and generated sales reports for management.
- Poured wine, beer and cocktails for patrons.
FOH Team Member
Soul origin
O’connell St
11.2015 - 12.2019
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Assisted with seating guests, taking reservations, and managing
Bar and Gaming Attendant
Vegas hotel
Potts Point
09.2011 - 11.2015
- Greeted customers upon arrival and provided assistance with game selection.
- Assisted customers in setting up their gaming systems and troubleshooting any technical issues that arose.
- Verified customer age to ensure compliance with legal requirements for certain games.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Cleansed glasses with sanitizing solution after each use.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer and cocktails for patrons.
FOH Team Member
Fresca 24 hours services
Potts Point
08.2007 - 11.2011
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Placed orders with suppliers for delivery of products required for daily operations.
Education
Some College (No Degree) -
Southern Cross Education Institute
Skills
- Coffee expertise
- Sales expertise
- Point-of-sale system
- POS system operation
- Outstanding customer service
- Food preparation
- Beverage supply order
- Point of sale systems
- Cash and credit transactions
- Teamwork
Timeline
FOH Team Member
Peroni bar
11.2021 - Current
FOH Team Member
Soul origin
11.2015 - 12.2019
Bar and Gaming Attendant
Vegas hotel
09.2011 - 11.2015
FOH Team Member
Fresca 24 hours services
08.2007 - 11.2011
Some College (No Degree) -
Southern Cross Education Institute