Thien Thu Nguyen
Summary
Proactive Duty Manager with solid track record in overseeing daily operations and ensuring exceptional customer service. Successfully managed staff schedules, resolved conflicts, and maintained high standards of efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Duty Manager
YMCA - RecWest Braybrook
01.2022 - Current
- Tracked and maintained cafe inventory by monitoring stock levels, anticipating supply needs, and placing orders to coordinate timely restocks
- Maintained facility compliance with OH&S standards by identifying potential risk factors and implementing preventative measures
- Actively engaged with patrons by answering enquiries and resolving complaints, while also providing team leadership and managing staff to ensure smooth operations
- Managed staff scheduling, optimizing resource allocation for peak activity periods.
- Trained and mentored team members in customer service excellence and operational procedures.
Medical Receptionist
Sunshine Medical Centre
02.2021 - 04.2022
- Processed Medicare and private billings, ensuring accurate data entry and confidentiality
- Managed high volumes of patients' information, appointment notifications, and scheduling
- Helped patients complete necessary medical forms and documentation.
- Facilitated effective communication between patients and healthcare providers, enhancing patient experience.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
English Tutor
Juku Tutoring
02.2021 - 04.2022
- Developed customised lesson plans to enhance student engagement and comprehension.
- Facilitated one-on-one tutoring sessions, improving students' language skills through targeted exercises.
- Implemented assessment tools to evaluate student progress and adapt teaching strategies accordingly.
- Collaborated with parents to discuss student performance and create supportive learning environments.
Education
Bachelor of Science - Physiology, Developmental Biology
Monash University
Clayton, VIC07.2025
Skills
- Organisational
- Time management
- Interpersonal and communication skills
- Problem solving
- Customer service
- Proficient in Microsoft Office Suite (Microsoft, Excel, PowerPoint)
Volunteering
Refugee and Migrant Children Centre , 02/2025 - Current
Provide high-quality mentoring to students and families, fostering engagement and building trust while effectively communicating, and identifying and solving problems.
Beyond Blue , 01/2022 - Current
Events supervision and fundraising at large social events, reduce stigma and raise awareness for mental health through having meaningful conversations with community members and passersby.
Health in Focus , 11/2020 – 09/2021
Creating COVID-19 relief projects, health promotion, raising money for overseas communities, and free tutoring for VCE students.
Timeline
Duty Manager
YMCA - RecWest Braybrook
01.2022 - Current
Medical Receptionist
Sunshine Medical Centre
02.2021 - 04.2022
English Tutor
Juku Tutoring
02.2021 - 04.2022
Bachelor of Science - Physiology, Developmental Biology
Monash University
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