THIEN TOAN NGUYEN
MARANGAROO
Summary
I am a hard-working person. I am willing to learn new things to gain new experiences. To me, the more skills I have, the more successful I will be. Working in a business environment is my goal for the future.
Cinema professional, well-versed in customer service and operational management within entertainment industry. Proven ability to maintain high standards and deliver impactful results in fast-paced environments. Reliable team player with focus on flexibility and effective communication. Skilled in customer engagement and technical troubleshooting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cinema Worker Level 3 - FIERCE Champion
Hoyts Cinemas Warwick
12.2024 - Current
- Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Maximized efficiency by cross-training in multiple roles within the theater, including concessions, box office operations, cleaning duties, and projection room activities.
- Oversee other crew members' progress, give them feedback and report to the manager on a monthly basis.
Cinema Worker Level 2
Hoyts Cinemas Warwick
07.2024 - 12.2024
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
Staff member (Partner)
Uniqlo Karrinyup
08.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Cashier/Customer Service
Koko’s Drycleaning
04.2023 - 10.2023
Cashier/Checkouts
Lakeside Fresh Joondalup
10.2021 - 11.2022
Waiter & Kitchen Hand
Pho Phong
12.2020 - 01.2021
Nail technician
Just For You Nails & Beauty
09.2017 - 08.2018
Education
High School Year 11 -
Mount Lawley Senior High School
High School Year 12 - undefined
Mount Lawley Senior High School
Skills
- My skills are baking, cooking My abilities include learning, listening My key strengths are perfectionist and competitive
- Cash handling expertise
- Cleanliness maintenance
- Food safety
- Adaptability and resilience
- Customer service
- Problem-solving
- Teamwork
- Reliability
- Attention to detail
Certification
- 2020 Cert 2 Business
- 2021 Cert 3 Business
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Interests
- Playing Sports
- Cooking
- Gym Workouts
Timeline
Cinema Worker Level 3 - FIERCE Champion
Hoyts Cinemas Warwick
12.2024 - Current
Cinema Worker Level 2
Hoyts Cinemas Warwick
07.2024 - 12.2024
Staff member (Partner)
Uniqlo Karrinyup
08.2023 - 02.2024
Cashier/Customer Service
Koko’s Drycleaning
04.2023 - 10.2023
Cashier/Checkouts
Lakeside Fresh Joondalup
10.2021 - 11.2022
Waiter & Kitchen Hand
Pho Phong
12.2020 - 01.2021
Nail technician
Just For You Nails & Beauty
09.2017 - 08.2018
High School Year 12 - undefined
Mount Lawley Senior High School
High School Year 11 -
Mount Lawley Senior High School
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