Thi Ha Ngan Ngo
Springvale,VIC
Summary
Proven track record in enhancing customer satisfaction and loyalty at Thanh Vy Fashion, demonstrating exceptional customer service and teamwork. Skilled in POS operations and fluent in [Language], I excel in high-pressure environments, ensuring seamless transactions and store efficiency. Achieved significant repeat business through effective communication and reliability. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
3
3
years of professional experience
Work History
Christmas Retail Assistant
Thanh Vy Fashion
03.2021 - 08.2021
- Provided exceptional customer service by promptly addressing inquiries and resolving any issues that arose.
- Aided customers in locating desired items quickly, streamlining their shopping experience and increasing overall satisfaction.
- Utilized strong communication skills to build rapport with customers, fostering repeat business and loyalty.
- Facilitated smooth handover processes between shifts by effectively communicating pertinent information to incoming staff.
Casual Retail Assistant
Hugzi
02.2022 - 07.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Retail Cashier
UNIQLO
10.2023 - 05.2024
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Education
Bachelor of Arts - Japan Studies
Monash University
Melbourne, VIC12.2025
Skills
- Customer Service
- Flexible Schedule
- Teamwork and Collaboration
- Reliability and punctuality
- Workplace Cleanliness
- Basic math proficiency
- Multiple languages Fluency
Fluent in English and Vietnamese
I am a Vietnamese and moved to Australia since 2017, I finished college in Australia and have strong skills in communicating with English and Vietnamese. Moreover, I currently learn Japanese so that with basic conversation, I can communicate with customers in Japanese if needed.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Japanese
Limited Working
Additional Information
Personal experiences in retail industry:
- Experienced around 2 years as Retail Sales Assistant in both Vietnam and Australia.
- Currently under Visa 500 with 48h of working every 2 weeks.
- Experienced customer service at least 3 years.
Timeline
Retail Cashier
UNIQLO
10.2023 - 05.2024
Casual Retail Assistant
Hugzi
02.2022 - 07.2022
Christmas Retail Assistant
Thanh Vy Fashion
03.2021 - 08.2021
Bachelor of Arts - Japan Studies
Monash University
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